Cover Image

Finding and Addressing the Gaps: Two Evaluations of Archival Reference Services

Fuente: ERIC Institute of Education Sciences

Saved in:

Bibliographic Details
Main Authors:	Battley, Belinda, Wright, Alicia
Format:	Recurso educativo Open Access
Language:	en
Published:	2012
Subjects:	Library Services Foreign Countries Reference Services Library Research Audits (Verification) Access to Information Program Evaluation Archives User Satisfaction (Information) Questionnaires Observation Evaluation Methods Evaluation Needs Robustness (Statistics) Methods Research
Online Access:	Acceder al recurso
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

Determining User Preferences for Information Services.
by: Halperin, Michael
Published: (1981)

Data Management inside the Library: Assessing Electronic Resources Data Using the Data Asset Framework Methodology
by: Ogier, Andi, et al.
Published: (2014)

Evaluation of Online Searches.
by: Blood, Richard W.
Published: (1981)

Studying the Cost and Value of Library Services: Final Report. Technical Report APLAB/94-3/1,2,3,4.
by: Kantor, Paul B., et al.
Published: (1995)

The Contingent Valuation Method in Public Libraries
by: Chung, Hye-Kyung
Published: (2008)

Patron Survey of User Satisfaction with Library Services: Relationship between Librarian Behaviors during the Reference Interview and User Satisfaction.
by: Nichols, Mary Ellen
Published: (1993)

Managing Service Quality with the Balanced Scorecard.
by: Poll, Roswitha
Published: (2001)

Evaluation of Reference Service in College of Advanced Education Libraries in New South Wales.
by: Schmidt, Janine B.
Published: (1979)

Library Services for Users of Personal Digital Assistants: A Needs Assessment and Program Evaluation
by: Carney, Stephen, et al.
Published: (2007)

Measuring Service Quality: From Theory into Practice.
by: Calvert, Philip J.
Published: (1997)

Information Barriers: Identification and Seriousness.
by: Haag, D. E.
Published: (1989)

Library Effectiveness: The Elusive Target.
by: White, Herb
Published: (1980)

Flying a Light Aircraft: Reference Service Evaluation from a User's Viewpoint.
by: Dewdney, Patricia, et al.
Published: (1994)

Quantitative Evaluation of the Reference Process.
by: Kantor, Paul B.
Published: (1981)

User Surveys and Evaluation of Library Services. SPEC Kit #71.
Published: (1981)

Evaluation of a Digital Library by Means of Quality Function Deployment (QFD) and the Kano Model
by: Garibay, Cecilia, et al.
Published: (2010)

Economic Impact of the Hawaii State Public Library System (HSPLS) on the Business and Tourism Industries Study: Final Report
by: Ryan, Joe, et al.
Published: (2003)

Explaining User Satisfaction with Academic Libraries: Strategic Implications.
by: Andaleeb, Syed Saad, et al.
Published: (1998)

ASQ: Asking Significant Questions. Alternative Tools for Information Need and Accountability Assessments by Libraries.
by: Dervin, Brenda, et al.
Published: (1987)

Assessment Plan for Interlibrary Loan Departments at Academic Libraries.
by: Littlejohn, Nancy, et al.
Published: (1996)

An Evaluation of Services of the County Schools Professional Teachers' Library.
by: Arsulich, Michael
Published: (1979)

Integrating the Imposed Query into the Evaluation of Reference Service: A Dichotomous Analysis of User Ratings.
by: Gross, Melissa, et al.
Published: (2002)

Quality: New Directions in the Research.
by: Hernon, Peter
Published: (2002)

Reading Minds: Adding Value to Services at the State Library of New South Wales.
by: Burgess, Kerrie, et al.
Published: (2000)

Community Libraries: The Concept and its Application--with Particular Reference to a South African Community Library System.
by: Mostert, B. J.
Published: (1998)

Choosing Assessments that Matter
by: Abilock, Debbie, Ed.
Published: (2007)

Measuring the Quality of Library Service: A Handbook.
by: Beeler, M. G. Fancher, et al.
Published: (1974)

Project Ethnography: An Anthropological Approach To Assessing Digital Library Services.
by: Seadle, Michael
Published: (2000)

The Role of the Directorate of Studies in the Legislative Work of the Hellenic Parliament.
by: Vassilouni, Stavroula
Published: (2001)

Proving Your Library's Worth: A Test Case.
by: Holt, Glen E., et al.
Published: (1998)

Modeling Service-Seeking Behavior in an Academic Library: A Methodology and Its Application.
by: Heine, Michael, et al.
Published: (2000)

An Unobtrusive Operations Study of the Orem Public Library for Referral, Accuracy, and Consistency.
by: King, C. Yvonne, et al.
Published: (1990)

Assessment and Accountability in Reference Work. Part V: Reference Evaluation.
by: Hults, Patricia, et al.
Published: (1992)

Library Kiosks: A Balancing Act
by: Aegard, Joanna
Published: (2010)

Dimensions of Public Library Effectiveness II: Library Performance.
by: Van House, Nancy A., et al.
Published: (1990)

Bridging the Gulf: Mixed Methods and Library Service Evaluation
by: Haynes, Abby
Published: (2004)

A Children's Materials Availability Study at the Bellevue Public Library.
by: Boos, Jo Ellen
Published: (1996)

The Public Library and the Internet: Is Peaceful Coexistence Possible?
by: Rodger, Eleanor Jo, et al.
Published: (2001)

Service Quality: An Unobtrusive Investigation of Interlibrary Loan in Large Public Libraries in Canada.
by: Hebert, Francoise
Published: (1994)

Evaluating Internet Information Services.
Published: (1996)