Listen to What They Have to Say! Assessing Distance Learners' Satisfaction with Library Services Using a Transactional Survey

Fuente: ERIC Institute of Education Sciences

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Bibliographic Details
Main Author:	Alewine, Michael C.
Format:	Recurso educativo Open Access
Language:	en
Published:	2012
Subjects:	Library Services Distance Education Reference Services User Satisfaction (Information) Library Research Longitudinal Studies Student Surveys Action Research Student Attitudes Program Effectiveness Program Evaluation Feedback (Response) Quality Assurance Mail Surveys
Online Access:	Acceder al recurso
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author	Alewine, Michael C.
author_facet	Alewine, Michael C. Alewine, Michael C.
collection	Education Resources Information Center
contents	Listen to What They Have to Say! Assessing Distance Learners' Satisfaction with Library Services Using a Transactional Survey Alewine, Michael C. Library Services Distance Education Reference Services User Satisfaction (Information) Library Research Longitudinal Studies Student Surveys Action Research Student Attitudes Program Effectiveness Program Evaluation Feedback (Response) Quality Assurance Mail Surveys This paper examines the evolution and findings of an on-going longitudinal study that is assessing the satisfaction of distance education students with library reference services through the use of a transaction-level survey. The survey's purpose is two-fold: first, it is used to garner valuable input from these students; and second, it also serves as a communication device that encourages students to seek further assistance. Survey requests are emailed to distance education students following individual reference transactions or clustered transactions. After submitting the survey, students are immediately taken to a linking page encouraging them to contact the library whenever they need research assistance. Findings thus far have been quite positive overall; however, the negative comments have been just as telling, and have allowed us to make some real changes to how we provide distance education-related reference services. (Contains 1 table and 1 figure.)
format	Recurso educativo Open Access
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institution	ERIC Institute of Education Sciences
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publishDate	2012
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spellingShingle	Listen to What They Have to Say! Assessing Distance Learners' Satisfaction with Library Services Using a Transactional Survey Alewine, Michael C. Library Services Distance Education Reference Services User Satisfaction (Information) Library Research Longitudinal Studies Student Surveys Action Research Student Attitudes Program Effectiveness Program Evaluation Feedback (Response) Quality Assurance Mail Surveys Listen to What They Have to Say! Assessing Distance Learners' Satisfaction with Library Services Using a Transactional Survey Alewine, Michael C. Library Services Distance Education Reference Services User Satisfaction (Information) Library Research Longitudinal Studies Student Surveys Action Research Student Attitudes Program Effectiveness Program Evaluation Feedback (Response) Quality Assurance Mail Surveys This paper examines the evolution and findings of an on-going longitudinal study that is assessing the satisfaction of distance education students with library reference services through the use of a transaction-level survey. The survey's purpose is two-fold: first, it is used to garner valuable input from these students; and second, it also serves as a communication device that encourages students to seek further assistance. Survey requests are emailed to distance education students following individual reference transactions or clustered transactions. After submitting the survey, students are immediately taken to a linking page encouraging them to contact the library whenever they need research assistance. Findings thus far have been quite positive overall; however, the negative comments have been just as telling, and have allowed us to make some real changes to how we provide distance education-related reference services. (Contains 1 table and 1 figure.)
title	Listen to What They Have to Say! Assessing Distance Learners' Satisfaction with Library Services Using a Transactional Survey
topic	Library Services Distance Education Reference Services User Satisfaction (Information) Library Research Longitudinal Studies Student Surveys Action Research Student Attitudes Program Effectiveness Program Evaluation Feedback (Response) Quality Assurance Mail Surveys
url	https://eric.ed.gov/?id=EJ983395

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