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Auteurs principaux: Flatley, Robert, Jensen, Robert Bruce
Format: Recurso educativo Open Access
Langue:en
Publié: 2012
Sujets:
Accès en ligne:https://eric.ed.gov/?id=EJ987408
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author Flatley, Robert
Jensen, Robert Bruce
author_facet Flatley, Robert
Jensen, Robert Bruce
Flatley, Robert
Jensen, Robert Bruce
collection Education Resources Information Center
contents Implementation and Use of the Reference Analytics Module of LibAnswers Flatley, Robert Jensen, Robert Bruce Academic Libraries Program Implementation Reference Services Library Research Technology Uses in Education Use Studies Computer Software Reviews Computer System Design Best Practices Statistical Data Statistical Surveys Data Analysis Data Collection Performance Factors Library Development Academic libraries have traditionally collected reference statistics using hash marks on paper. Although efficient and simple, this method is not an effective way to capture the complexity of reference transactions. Several electronic tools are now available to assist libraries with collecting often elusive reference data--among them homegrown Access databases, the open-source Libstats and its hosted version Gimlet, and Springshare's Reference Analytics module, an add-on to its popular LibAnswers product. Reference Analytics allows libraries to customize a Web-based interface for tracking reference data. In this article, the authors discuss their particular setup and use of the tool as well as how some of their sister libraries in the Pennsylvania State System of Higher Education are using it. Because shifting from a limited paper-based system to a robust online tool dramatically impacts the kind of data they can collect and present, they will conclude with some questions about potential benefits and limitations of this type of instrument in a "culture of assessment."
format Recurso educativo Open Access
id eric_EJ987408
institution ERIC Institute of Education Sciences
language en
publishDate 2012
record_format eric
spellingShingle Implementation and Use of the Reference Analytics Module of LibAnswers
Flatley, Robert
Jensen, Robert Bruce
Academic Libraries
Program Implementation
Reference Services
Library Research
Technology Uses in Education
Use Studies
Computer Software Reviews
Computer System Design
Best Practices
Statistical Data
Statistical Surveys
Data Analysis
Data Collection
Performance Factors
Library Development
Implementation and Use of the Reference Analytics Module of LibAnswers Flatley, Robert Jensen, Robert Bruce Academic Libraries Program Implementation Reference Services Library Research Technology Uses in Education Use Studies Computer Software Reviews Computer System Design Best Practices Statistical Data Statistical Surveys Data Analysis Data Collection Performance Factors Library Development Academic libraries have traditionally collected reference statistics using hash marks on paper. Although efficient and simple, this method is not an effective way to capture the complexity of reference transactions. Several electronic tools are now available to assist libraries with collecting often elusive reference data--among them homegrown Access databases, the open-source Libstats and its hosted version Gimlet, and Springshare's Reference Analytics module, an add-on to its popular LibAnswers product. Reference Analytics allows libraries to customize a Web-based interface for tracking reference data. In this article, the authors discuss their particular setup and use of the tool as well as how some of their sister libraries in the Pennsylvania State System of Higher Education are using it. Because shifting from a limited paper-based system to a robust online tool dramatically impacts the kind of data they can collect and present, they will conclude with some questions about potential benefits and limitations of this type of instrument in a "culture of assessment."
title Implementation and Use of the Reference Analytics Module of LibAnswers
topic Academic Libraries
Program Implementation
Reference Services
Library Research
Technology Uses in Education
Use Studies
Computer Software Reviews
Computer System Design
Best Practices
Statistical Data
Statistical Surveys
Data Analysis
Data Collection
Performance Factors
Library Development
url https://eric.ed.gov/?id=EJ987408