APA (7th ed.) Citation

Forster, S. (2006). Using Instant Messaging for Online Reference Service.

Chicago Style (17th ed.) Citation

Forster, Shirley. Using Instant Messaging for Online Reference Service. 2006.

MLA (9th ed.) Citation

Forster, Shirley. Using Instant Messaging for Online Reference Service. 2006.

Warning: These citations may not always be 100% accurate.