Emerging Technologies: How Do We Know What's Happening "on the Ground"?
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ERIC Institute of Education Sciences
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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2012
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| _version_ | 1867181207656071169 |
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| author | Evans, Gwen |
| author_facet | Evans, Gwen Evans, Gwen |
| collection | Education Resources Information Center |
| contents | Emerging Technologies: How Do We Know What's Happening "on the Ground"? Evans, Gwen Technological Advancement Adoption (Ideas) Academic Libraries Library Services Focus Groups Users (Information) Libraries have incorporated all kinds of emerging or recently emerged technologies such as social media, mobile apps, e-books, and tablets into their services with differing levels of resource commitment and with vastly different timescales. Some libraries adopt a measured, policy-driven approach, spending a year or more on research, assessment, and committee meetings before adoption. This is guaranteed to drive emerging technologies librarians or technophile library staff to despair. Other organizations use a more experimental, dive-right-in approach. In a "do more with less" environment, this can worry those with the responsibility to make sure that resources are used wisely for core services. What methods can libraries use to gather information about whether an emerging technology might be worth implementing for public services in a particular context? The author shares that at their library they have successfully used a modified type of focus group, the focus group panel, which she has found offers two key benefits: (1) it lets patrons speak about how they use or want to use technologies; and (2) it allows all interested library staff, from front line staff to upper administrators, to hear directly from patrons about their experiences with a particular new technology. These focus group panels obviate some of the guesswork about a new technology (e.g., endless discussions about how library staff "think" patrons feel about technology) and can dispose of covert or overt accusations that certain people are displaying an irrational level of exuberance or resistance about a particular emerging technology. |
| format | Recurso educativo Open Access |
| id | eric_EJ993515 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2012 |
| record_format | eric |
| spellingShingle | Emerging Technologies: How Do We Know What's Happening "on the Ground"? Evans, Gwen Technological Advancement Adoption (Ideas) Academic Libraries Library Services Focus Groups Users (Information) Emerging Technologies: How Do We Know What's Happening "on the Ground"? Evans, Gwen Technological Advancement Adoption (Ideas) Academic Libraries Library Services Focus Groups Users (Information) Libraries have incorporated all kinds of emerging or recently emerged technologies such as social media, mobile apps, e-books, and tablets into their services with differing levels of resource commitment and with vastly different timescales. Some libraries adopt a measured, policy-driven approach, spending a year or more on research, assessment, and committee meetings before adoption. This is guaranteed to drive emerging technologies librarians or technophile library staff to despair. Other organizations use a more experimental, dive-right-in approach. In a "do more with less" environment, this can worry those with the responsibility to make sure that resources are used wisely for core services. What methods can libraries use to gather information about whether an emerging technology might be worth implementing for public services in a particular context? The author shares that at their library they have successfully used a modified type of focus group, the focus group panel, which she has found offers two key benefits: (1) it lets patrons speak about how they use or want to use technologies; and (2) it allows all interested library staff, from front line staff to upper administrators, to hear directly from patrons about their experiences with a particular new technology. These focus group panels obviate some of the guesswork about a new technology (e.g., endless discussions about how library staff "think" patrons feel about technology) and can dispose of covert or overt accusations that certain people are displaying an irrational level of exuberance or resistance about a particular emerging technology. |
| title | Emerging Technologies: How Do We Know What's Happening "on the Ground"? |
| topic | Technological Advancement Adoption (Ideas) Academic Libraries Library Services Focus Groups Users (Information) |
| url | https://eric.ed.gov/?id=EJ993515 |