Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
2006
|
| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=EJ995455 |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
| _version_ | 1867180806320947200 |
|---|---|
| author | Burke, Liz Beranek, Lea |
| author_facet | Burke, Liz Beranek, Lea Burke, Liz Beranek, Lea |
| collection | Education Resources Information Center |
| contents | Call Us: Development of a Library Telephone Enquiry Service Burke, Liz Beranek, Lea Library Services Telecommunications Academic Libraries Pilot Projects Foreign Countries The authors detail the trial and piloting of a telephone enquiry service (TES) at the Bundoora Campus Library at La Trobe University in order to attempt to resolve the balance between telephone and face-to-face enquiries at the library service desk. They investigated various options throughout 2001 and 2002 and settled on a centralised service model where telephone calls are redirected to a central number. This model was trialled and piloted in 2003 and 2004 before being implemented as a permanent feature of the library's service in 2005. (Contains 6 tables, 1 figure, and 1 footnote.) |
| format | Recurso educativo Open Access |
| id | eric_EJ995455 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2006 |
| record_format | eric |
| spellingShingle | Call Us: Development of a Library Telephone Enquiry Service Burke, Liz Beranek, Lea Library Services Telecommunications Academic Libraries Pilot Projects Foreign Countries Call Us: Development of a Library Telephone Enquiry Service Burke, Liz Beranek, Lea Library Services Telecommunications Academic Libraries Pilot Projects Foreign Countries The authors detail the trial and piloting of a telephone enquiry service (TES) at the Bundoora Campus Library at La Trobe University in order to attempt to resolve the balance between telephone and face-to-face enquiries at the library service desk. They investigated various options throughout 2001 and 2002 and settled on a centralised service model where telephone calls are redirected to a central number. This model was trialled and piloted in 2003 and 2004 before being implemented as a permanent feature of the library's service in 2005. (Contains 6 tables, 1 figure, and 1 footnote.) |
| title | Call Us: Development of a Library Telephone Enquiry Service |
| topic | Library Services Telecommunications Academic Libraries Pilot Projects Foreign Countries |
| url | https://eric.ed.gov/?id=EJ995455 |