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| Main Authors: | , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2013
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ998784 |
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Table of Contents:
- A Survey of New Zealand Academic Reference Librarians: Current and Future Skills and Competencies Chawner, Brenda Oliver, Gillian Academic Libraries Foreign Countries Reference Services Librarians Minimum Competencies Skill Analysis Librarian Attitudes Knowledge Level Library Research Professional Education Online Surveys Educational Needs Needs Assessment Job Skills A survey of New Zealand academic subject/reference librarians was conducted in mid-2011 to identify the most highly valued knowledge, skills and competencies of reference librarians working in libraries in the tertiary sector. The project was part of an international collaborative project involving 13 countries. The results from New Zealand show that serving academic library customers requires not only traditional "reference" skills, but also skills in customer service, technology support, and training. Good communication skills were also rated highly by respondents, and the high value placed on adaptability/flexibility shows that most respondents expect their roles to continue to change in the next decade. Software troubleshooting skills were also considered important. The results also suggest that traditional paper-based reference sources are expected to become much less important than online ones. There is also a shift towards using social media to interact with customers, and a focus on building sustainable relationships. (Contains 3 figures and 3 tables.)