Make change happen: getting insurance providers ready to better serve low-income households

Fuente: Organización Internacional del Trabajo (OIT)
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Autori principali: Aparna Dalal, Lisa Morgan, Cedric Roux, Saurabh Sharma
Natura: Entrada de enciclopedia
Pubblicazione: International Labour Organization 2018
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author Aparna Dalal
Lisa Morgan
Cedric Roux
Saurabh Sharma
author_facet Aparna Dalal
Lisa Morgan
Cedric Roux
Saurabh Sharma
Aparna Dalal
Lisa Morgan
Cedric Roux
Saurabh Sharma
contents Make change happen: getting insurance providers ready to better serve low-income households Aparna Dalal Lisa Morgan Cedric Roux Saurabh Sharma In order to serve low-income and emerging consumers effectively, insurance providers need to make significant changes to the way they do business. Changes can include finding cost-effective ways to understand the needs of a new market segment, reaching clients through different distribution channels, managing expenses to accommodate for lower margins per policy, and building systems to tackle large volumes of transactions. Insurers may also need to make changes to how they recruit, train, incentivize and retain their staff, how they structure their organization, the technologies they use, and the partners they work with. Briefing note (Impact Insurance Facility), 43, ILO publication.encyclopediaEntry
format Entrada de enciclopedia
id ilo_995335387102676
institution Organización Internacional del Trabajo (OIT)
publishDate 2018
publisher International Labour Organization
spellingShingle Make change happen: getting insurance providers ready to better serve low-income households
Aparna Dalal
Lisa Morgan
Cedric Roux
Saurabh Sharma
Make change happen: getting insurance providers ready to better serve low-income households Aparna Dalal Lisa Morgan Cedric Roux Saurabh Sharma In order to serve low-income and emerging consumers effectively, insurance providers need to make significant changes to the way they do business. Changes can include finding cost-effective ways to understand the needs of a new market segment, reaching clients through different distribution channels, managing expenses to accommodate for lower margins per policy, and building systems to tackle large volumes of transactions. Insurers may also need to make changes to how they recruit, train, incentivize and retain their staff, how they structure their organization, the technologies they use, and the partners they work with. Briefing note (Impact Insurance Facility), 43, ILO publication.encyclopediaEntry
title Make change happen: getting insurance providers ready to better serve low-income households
url https://researchrepository.ilo.org/esploro/outputs/encyclopediaEntry/Make-change-happen-getting-insurance-providers/995335387102676