APA (7th ed.) Citation

Rendek, K., Holtz, J., & Fonseca, C. (2014). The moment of truth: Claims management in microinsurance. International Labour Organization.

Chicago Style (17th ed.) Citation

Rendek, Kelly, Jeanna Holtz, and Camyla Fonseca. The Moment of Truth: Claims Management in Microinsurance. International Labour Organization, 2014.

MLA (9th ed.) Citation

Rendek, Kelly, et al. The Moment of Truth: Claims Management in Microinsurance. International Labour Organization, 2014.