Aprender de lo sucedido. Análisis de las quejas presentadas ante la Comisión Nacional de Arbitraje Médico
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| Format: | Artículo científico |
| Language: | en |
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Instituto Nacional de Salud Pública
2001
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| _version_ | 1876456106085056512 |
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| author | Joaquín Molina |
| author_facet | Joaquín Molina |
| contents | Aprender de lo sucedido. Análisis de las quejas presentadas ante la Comisión Nacional de Arbitraje Médico Joaquín Molina Cuahutémoc Solís Raydel Valdés Salud Mexico Key words: claims users dissatisfaction quality of health care Objectives. To describe claims brought to Comisión Nacionalde Arbitraje Médico (Medical Arbitration NationalCommission or Conamed) against medical care services inMexico City. Also, to identify deficiencies in the quality ofcare by institution and medical speciality and describe somecharacteristics of the plaintiffs. Material and Methods. Atotal of 1925 claims were collected and data were analysedquantitatively. Pearsons chi-square (c2) test and a clusteranalysis were performed. Results. Most claims are relatedto therapy, surgery, and diagnosis problems. Claims relatedto structure, process, and outcomes were also identifiedfor each defendant institution. Claims vary by sex, age, andsocio-economic levels. Conclusions. Claims brought to Conamedare useful indicators of users dissatisfaction. Ourresults are consistent with other papers about users satisfactionand quality of health care. The English version of thispaper is available at: http://www.insp.mx/salud/index.html 2001 artículo científico 0036-3634 https://www.redalyc.org/articulo.oa?id=10643510 en http://www.redalyc.org/revista.oa?id=106 Salud Pública de México application/pdf Instituto Nacional de Salud Pública Salud Pública de México (México) Num.5 Vol.43 |
| format | Artículo científico |
| id | redalyc_10643510 |
| institution | Redalyc |
| language | en |
| publishDate | 2001 |
| publisher | Instituto Nacional de Salud Pública |
| spellingShingle | Aprender de lo sucedido. Análisis de las quejas presentadas ante la Comisión Nacional de Arbitraje Médico Joaquín Molina Salud Mexico Key words: claims users dissatisfaction quality of health care Aprender de lo sucedido. Análisis de las quejas presentadas ante la Comisión Nacional de Arbitraje Médico Joaquín Molina Cuahutémoc Solís Raydel Valdés Salud Mexico Key words: claims users dissatisfaction quality of health care Objectives. To describe claims brought to Comisión Nacionalde Arbitraje Médico (Medical Arbitration NationalCommission or Conamed) against medical care services inMexico City. Also, to identify deficiencies in the quality ofcare by institution and medical speciality and describe somecharacteristics of the plaintiffs. Material and Methods. Atotal of 1925 claims were collected and data were analysedquantitatively. Pearsons chi-square (c2) test and a clusteranalysis were performed. Results. Most claims are relatedto therapy, surgery, and diagnosis problems. Claims relatedto structure, process, and outcomes were also identifiedfor each defendant institution. Claims vary by sex, age, andsocio-economic levels. Conclusions. Claims brought to Conamedare useful indicators of users dissatisfaction. Ourresults are consistent with other papers about users satisfactionand quality of health care. The English version of thispaper is available at: http://www.insp.mx/salud/index.html 2001 artículo científico 0036-3634 https://www.redalyc.org/articulo.oa?id=10643510 en http://www.redalyc.org/revista.oa?id=106 Salud Pública de México application/pdf Instituto Nacional de Salud Pública Salud Pública de México (México) Num.5 Vol.43 |
| title | Aprender de lo sucedido. Análisis de las quejas presentadas ante la Comisión Nacional de Arbitraje Médico |
| topic | Salud Mexico Key words: claims users dissatisfaction quality of health care |
| url | https://www.redalyc.org/articulo.oa?id=10643510 |