Determinants in the adoption of total quality management (tqm) in the construction sector: a management perspective.
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| Natura: | Artículo científico |
| Lingua: | en |
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Pontificia Universidad Católica de Chile
2016
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| _version_ | 1876442003801112576 |
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| author | Javier García -Bernal |
| author_facet | Javier García -Bernal |
| contents | Determinants in the adoption of total quality management (tqm) in the construction sector: a management perspective. Javier García -Bernal Nieves García -Casarejos Ingeniería CEO’s expectations business performance organizational innovation Total Quality Management (TQM) level of implementation of TQM Although the empirical evidence shows the existence of a positive relationship between the adoption of TQM and an improvement in corporate performance, its dissemination is heterogeneous among companies in the construction sector. The main objective of this paper focuses on identifying the relevant factors that drive executives of construction companies to adopt TQM. Specifically, it analyzes the extent to which company managers’ expectations of the impact of TQM on their business performance determine whether they will adopt TQM or not. The results show that expectations concerning financial improvement, environmental issues, and the satisfaction of customers and employees drive company managers in the construction sector to adopt TQM. 2016 artículo científico 0717-7925 https://www.redalyc.org/articulo.oa?id=127647572003 en http://www.redalyc.org/revista.oa?id=1276 Revista de la Construcción application/pdf Pontificia Universidad Católica de Chile Revista de la Construcción (Chile) Num.2 Vol.15 |
| format | Artículo científico |
| id | redalyc_127647572003 |
| institution | Redalyc |
| language | en |
| publishDate | 2016 |
| publisher | Pontificia Universidad Católica de Chile |
| spellingShingle | Determinants in the adoption of total quality management (tqm) in the construction sector: a management perspective. Javier García -Bernal Ingeniería CEO’s expectations business performance organizational innovation Total Quality Management (TQM) level of implementation of TQM Determinants in the adoption of total quality management (tqm) in the construction sector: a management perspective. Javier García -Bernal Nieves García -Casarejos Ingeniería CEO’s expectations business performance organizational innovation Total Quality Management (TQM) level of implementation of TQM Although the empirical evidence shows the existence of a positive relationship between the adoption of TQM and an improvement in corporate performance, its dissemination is heterogeneous among companies in the construction sector. The main objective of this paper focuses on identifying the relevant factors that drive executives of construction companies to adopt TQM. Specifically, it analyzes the extent to which company managers’ expectations of the impact of TQM on their business performance determine whether they will adopt TQM or not. The results show that expectations concerning financial improvement, environmental issues, and the satisfaction of customers and employees drive company managers in the construction sector to adopt TQM. 2016 artículo científico 0717-7925 https://www.redalyc.org/articulo.oa?id=127647572003 en http://www.redalyc.org/revista.oa?id=1276 Revista de la Construcción application/pdf Pontificia Universidad Católica de Chile Revista de la Construcción (Chile) Num.2 Vol.15 |
| title | Determinants in the adoption of total quality management (tqm) in the construction sector: a management perspective. |
| topic | Ingeniería CEO’s expectations business performance organizational innovation Total Quality Management (TQM) level of implementation of TQM |
| url | https://www.redalyc.org/articulo.oa?id=127647572003 |