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Access to information: assessment of the use of automated interaction technologies in call centers

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Bibliographic Details
Main Author:	Nelson Lerner Barth
Format:	Artículo científico
Language:	en
Published:	Fundação Getulio Vargas 2011
Subjects:	Administración y Contabilidad evaluation call centers Access to information automated interaction managerial assessment
Online Access:	Acceder al recurso
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