MULTILEVEL AND MULTIDIMENSIONAL SCALE FOR ONLINE TRUST
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Redalyc
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| Natura: | Artículo científico |
| Lingua: | en |
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Fundação Getulio Vargas
2014
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| _version_ | 1876470899099566080 |
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| author | MARIA JESÚS LÓPEZ MIGUENS |
| author_facet | MARIA JESÚS LÓPEZ MIGUENS |
| contents | MULTILEVEL AND MULTIDIMENSIONAL SCALE FOR ONLINE TRUST MARIA JESÚS LÓPEZ MIGUENS ENCARNACIÓN GONZÁLEZ VÁZQUEZ PALOMA BERNAL TURNES Administración y Contabilidad Scale trust users validation online banking This paper examines the nature of the construct of consumers’ trust toward the electronic channel of their financial institution. Through a study of a total of 372 individual users of Internet banking in Spain, we have managed to develop a third-order measuring instrument that integrates a total of seven dimensions. The exploratory and confirmatory factor analyses were used to test the validation and reliability of the proposed scale. Findings provide useful information to professionals who seek to identify how customer’s trust is formed in the online channel and in the financial sector. 2014 artículo científico 0034-7590 https://www.redalyc.org/articulo.oa?id=155130051005 en http://www.redalyc.org/revista.oa?id=1551 RAE - Revista de Administração de Empresas application/pdf Fundação Getulio Vargas RAE - Revista de Administração de Empresas (Brasil) Num.2 Vol.54 |
| format | Artículo científico |
| id | redalyc_155130051005 |
| institution | Redalyc |
| language | en |
| publishDate | 2014 |
| publisher | Fundação Getulio Vargas |
| spellingShingle | MULTILEVEL AND MULTIDIMENSIONAL SCALE FOR ONLINE TRUST MARIA JESÚS LÓPEZ MIGUENS Administración y Contabilidad Scale trust users validation online banking MULTILEVEL AND MULTIDIMENSIONAL SCALE FOR ONLINE TRUST MARIA JESÚS LÓPEZ MIGUENS ENCARNACIÓN GONZÁLEZ VÁZQUEZ PALOMA BERNAL TURNES Administración y Contabilidad Scale trust users validation online banking This paper examines the nature of the construct of consumers’ trust toward the electronic channel of their financial institution. Through a study of a total of 372 individual users of Internet banking in Spain, we have managed to develop a third-order measuring instrument that integrates a total of seven dimensions. The exploratory and confirmatory factor analyses were used to test the validation and reliability of the proposed scale. Findings provide useful information to professionals who seek to identify how customer’s trust is formed in the online channel and in the financial sector. 2014 artículo científico 0034-7590 https://www.redalyc.org/articulo.oa?id=155130051005 en http://www.redalyc.org/revista.oa?id=1551 RAE - Revista de Administração de Empresas application/pdf Fundação Getulio Vargas RAE - Revista de Administração de Empresas (Brasil) Num.2 Vol.54 |
| title | MULTILEVEL AND MULTIDIMENSIONAL SCALE FOR ONLINE TRUST |
| topic | Administración y Contabilidad Scale trust users validation online banking |
| url | https://www.redalyc.org/articulo.oa?id=155130051005 |