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Main Author:	Jaime Andrés Vieira Salazar
Format:	Artículo científico
Language:	es
Published:	Fundación Universitaria Católica del Norte 2024
Subjects:	Sociología Manizales Directivos Sector turístico Habilidades blandas
Online Access:	https://www.redalyc.org/articulo.oa?id=194277606009 https://www.redalyc.org/journal/1942/194277606009/ https://www.redalyc.org/journal/1942/194277606009/html/ https://www.redalyc.org/journal/1942/194277606009/194277606009.epub https://www.redalyc.org/journal/1942/194277606009/movil https://doi.org/10.35575/rvucn.n72a9
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Importancia de las habilidades blandas en la empresa turística. Caso de directivos de la ciudad de Manizales Colombia Jaime Andrés Vieira Salazar Adrián de Jesús Vargas del Río Alejandro Echeverri Rubio Sociología Manizales Directivos Sector turístico Habilidades blandas Las habilidades blandas desempeñan un papel de suma importancia en la industria del turismo, y se consideran requisitos fundamentales para gestionar de manera exitosa estas organizaciones. En este contexto, surge la pregunta: ¿Cuáles son las habilidades blandas que se identifican en los directivos de las empresas del sector turístico de Manizales? La metodología utilizada fue de naturaleza empírica, y se llevaron a cabo entrevistas a 102 directivos del sector de la ciudad de Manizales, así como a nueve docentes del programa de Formación Profesional en Administración Turística de la Universidad Católica de Manizales. Durante este proceso, se estableció una jerarquía de las habilidades blandas y se observó que las habilidades de trabajo en equipo, liderazgo y comunicación se perciben como las más fundamentales para su desempeño laboral. Los resultados obtenidos se contrastaron con diferentes investigaciones, lo que reveló que existen múltiples formas de jerarquizar, evaluar y agrupar estas habilidades. El modelo de evaluación utilizado permitió caracterizar las habilidades blandas de los directivos, y también se identificaron factores complementarios que resultaron relevantes para abordar las habilidades blandas como un elemento integral en la gestión personal y empresarial, en conjunto con habilidades técnicas, conceptuales o de diseño. 2024 artículo científico 0124-5821 https://www.redalyc.org/articulo.oa?id=194277606009 https://www.redalyc.org/journal/1942/194277606009/ https://www.redalyc.org/journal/1942/194277606009/html/ https://www.redalyc.org/journal/1942/194277606009/194277606009.epub https://www.redalyc.org/journal/1942/194277606009/movil https://doi.org/10.35575/rvucn.n72a9 es http://www.redalyc.org/revista.oa?id=1942 Revista Virtual Universidad Católica del Norte application/pdf Fundación Universitaria Católica del Norte Revista Virtual Universidad Católica del Norte (Colombia) Num.72

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