Antecedents of end-user satisfaction with an erp system in a transnational bank: evaluation of user satisfaction with information systems
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| Format: | Artículo científico |
| Language: | en |
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Universidade de São Paulo
2011
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| _version_ | 1876490598639206400 |
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| author | Luís Kalb Roses |
| author_facet | Luís Kalb Roses |
| contents | Antecedents of end-user satisfaction with an erp system in a transnational bank: evaluation of user satisfaction with information systems Luís Kalb Roses Ingeniería end ERP system system quality user satisfaction information quality The main objective of this study is to identify the antecedents of end-user satisfaction with an Enterprise Resource Planning (ERP) system, in the context of a transnational Bank. The Information System (IS) success theory is applied for the end-user computing satisfaction (EUCS) assessment. Quantitative data is analyzed through multivariate statistical techniques whereas qualitative data is analyzed through content analysis technique. The results indicate that the EUCS model is pertinent to the context of ERP systems for a fast data collection and overall perception of user satisfaction; nevertheless it is suggested the continuity of its evaluation in other research contexts and additional categories should be considered as antecedents to IS enduser satisfaction. 2011 artículo científico 1807-1775 https://www.redalyc.org/articulo.oa?id=203219451007 en http://www.redalyc.org/revista.oa?id=2032 JISTEM: Journal of Information Systems and Technology Management application/pdf Universidade de São Paulo JISTEM: Journal of Information Systems and Technology Management (Brasil) Num.2 Vol.8 |
| format | Artículo científico |
| id | redalyc_203219451007 |
| institution | Redalyc |
| language | en |
| publishDate | 2011 |
| publisher | Universidade de São Paulo |
| spellingShingle | Antecedents of end-user satisfaction with an erp system in a transnational bank: evaluation of user satisfaction with information systems Luís Kalb Roses Ingeniería end ERP system system quality user satisfaction information quality Antecedents of end-user satisfaction with an erp system in a transnational bank: evaluation of user satisfaction with information systems Luís Kalb Roses Ingeniería end ERP system system quality user satisfaction information quality The main objective of this study is to identify the antecedents of end-user satisfaction with an Enterprise Resource Planning (ERP) system, in the context of a transnational Bank. The Information System (IS) success theory is applied for the end-user computing satisfaction (EUCS) assessment. Quantitative data is analyzed through multivariate statistical techniques whereas qualitative data is analyzed through content analysis technique. The results indicate that the EUCS model is pertinent to the context of ERP systems for a fast data collection and overall perception of user satisfaction; nevertheless it is suggested the continuity of its evaluation in other research contexts and additional categories should be considered as antecedents to IS enduser satisfaction. 2011 artículo científico 1807-1775 https://www.redalyc.org/articulo.oa?id=203219451007 en http://www.redalyc.org/revista.oa?id=2032 JISTEM: Journal of Information Systems and Technology Management application/pdf Universidade de São Paulo JISTEM: Journal of Information Systems and Technology Management (Brasil) Num.2 Vol.8 |
| title | Antecedents of end-user satisfaction with an erp system in a transnational bank: evaluation of user satisfaction with information systems |
| topic | Ingeniería end ERP system system quality user satisfaction information quality |
| url | https://www.redalyc.org/articulo.oa?id=203219451007 |