Controles de governança de tecnologia da informação para a terceirização de processos de negócio: uma proposta a partir do COBIT
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| Natura: | Artículo científico |
| Lingua: | pt |
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Universidade de São Paulo
2011
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| _version_ | 1876448679926169600 |
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| author | Edimara Mezzomo Luciano |
| author_facet | Edimara Mezzomo Luciano |
| contents | Controles de governança de tecnologia da informação para a terceirização de processos de negócio: uma proposta a partir do COBIT Edimara Mezzomo Luciano Mauricio Gregianin Testa Ingeniería COBIT IT Governance IT management IT outsourcing Business Service Provider The Business Service Provider is an outsourcing system which, offers a high level of delegation of tasks that involves many suppliers, and demands an effective control necessary for the services not to be interrupted. This paper's objective is to define a set of elements, based on COBIT - Control Objectives for Information and related Technology, to better manage and control the BSP operations. This research, is exploratory, using specialists' panel and a case study. The results show the need to adapt the COBIT controls to fit the BSP. This article proposes the adaptation and verification of the applicability to a case, defining deployment priorities. 2011 artículo científico 1807-1775 https://www.redalyc.org/articulo.oa?id=203219452011 pt http://www.redalyc.org/revista.oa?id=2032 JISTEM: Journal of Information Systems and Technology Management application/pdf Universidade de São Paulo JISTEM: Journal of Information Systems and Technology Management (Brasil) Num.1 Vol.8 |
| format | Artículo científico |
| id | redalyc_203219452011 |
| institution | Redalyc |
| language | pt |
| publishDate | 2011 |
| publisher | Universidade de São Paulo |
| spellingShingle | Controles de governança de tecnologia da informação para a terceirização de processos de negócio: uma proposta a partir do COBIT Edimara Mezzomo Luciano Ingeniería COBIT IT Governance IT management IT outsourcing Business Service Provider Controles de governança de tecnologia da informação para a terceirização de processos de negócio: uma proposta a partir do COBIT Edimara Mezzomo Luciano Mauricio Gregianin Testa Ingeniería COBIT IT Governance IT management IT outsourcing Business Service Provider The Business Service Provider is an outsourcing system which, offers a high level of delegation of tasks that involves many suppliers, and demands an effective control necessary for the services not to be interrupted. This paper's objective is to define a set of elements, based on COBIT - Control Objectives for Information and related Technology, to better manage and control the BSP operations. This research, is exploratory, using specialists' panel and a case study. The results show the need to adapt the COBIT controls to fit the BSP. This article proposes the adaptation and verification of the applicability to a case, defining deployment priorities. 2011 artículo científico 1807-1775 https://www.redalyc.org/articulo.oa?id=203219452011 pt http://www.redalyc.org/revista.oa?id=2032 JISTEM: Journal of Information Systems and Technology Management application/pdf Universidade de São Paulo JISTEM: Journal of Information Systems and Technology Management (Brasil) Num.1 Vol.8 |
| title | Controles de governança de tecnologia da informação para a terceirização de processos de negócio: uma proposta a partir do COBIT |
| topic | Ingeniería COBIT IT Governance IT management IT outsourcing Business Service Provider |
| url | https://www.redalyc.org/articulo.oa?id=203219452011 |