PROPOSAL FOR A MEASUREMENT MODEL FOR SOFTWARE TESTS WITH A FOCUS ON THE MANAGEMENT OF OUTSOURCED SERVICES
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| Formato: | Artículo científico |
| Lenguaje: | en |
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Universidade de São Paulo
2012
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| _version_ | 1876465207111319552 |
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| author | Angélica Toffano Seidel Calazans |
| author_facet | Angélica Toffano Seidel Calazans |
| contents | PROPOSAL FOR A MEASUREMENT MODEL FOR SOFTWARE TESTS WITH A FOCUS ON THE MANAGEMENT OF OUTSOURCED SERVICES Angélica Toffano Seidel Calazans Ricardo Ajax Dias Kosloski Luiz Carlos Miyadaira Ribeiro Junior Ingeniería metrics outsourcing Test process and measurements hiring management The need for outsourcing IT services has shown a significant growth over the past few years. This article presents a proposal for a measurement model for Software Tests with a focus on the management of these outsourced services by governmental organizations. The following specific goals were defined: to identify and analyze the test process; to identify and analyze the existing standards that govern the hiring of IT services and to propose a Measurement Model for outsourced services of this type. As to the analysis of the data collected (documentary research and semi-structured interviews), content analysis was adopted, and in order to prepare the metrics, the GQM -- Goal, Questions, Metrics -- approach was used. The result was confirmed by semi-structured interviews. Here is what the research identifies as possible: to establish objective and measurable criteria for a measurement size as the input to evaluate the efforts and deadlines involved; to follow up the test sub-processes and to evaluate the service quality. Therefore, the management of this type of service hiring can be done more efficiently. 2012 artículo científico 1807-1775 https://www.redalyc.org/articulo.oa?id=203223859005 en http://www.redalyc.org/revista.oa?id=2032 JISTEM: Journal of Information Systems and Technology Management application/pdf Universidade de São Paulo JISTEM: Journal of Information Systems and Technology Management (Brasil) Num.2 Vol.9 |
| format | Artículo científico |
| id | redalyc_203223859005 |
| institution | Redalyc |
| language | en |
| publishDate | 2012 |
| publisher | Universidade de São Paulo |
| spellingShingle | PROPOSAL FOR A MEASUREMENT MODEL FOR SOFTWARE TESTS WITH A FOCUS ON THE MANAGEMENT OF OUTSOURCED SERVICES Angélica Toffano Seidel Calazans Ingeniería metrics outsourcing Test process and measurements hiring management PROPOSAL FOR A MEASUREMENT MODEL FOR SOFTWARE TESTS WITH A FOCUS ON THE MANAGEMENT OF OUTSOURCED SERVICES Angélica Toffano Seidel Calazans Ricardo Ajax Dias Kosloski Luiz Carlos Miyadaira Ribeiro Junior Ingeniería metrics outsourcing Test process and measurements hiring management The need for outsourcing IT services has shown a significant growth over the past few years. This article presents a proposal for a measurement model for Software Tests with a focus on the management of these outsourced services by governmental organizations. The following specific goals were defined: to identify and analyze the test process; to identify and analyze the existing standards that govern the hiring of IT services and to propose a Measurement Model for outsourced services of this type. As to the analysis of the data collected (documentary research and semi-structured interviews), content analysis was adopted, and in order to prepare the metrics, the GQM -- Goal, Questions, Metrics -- approach was used. The result was confirmed by semi-structured interviews. Here is what the research identifies as possible: to establish objective and measurable criteria for a measurement size as the input to evaluate the efforts and deadlines involved; to follow up the test sub-processes and to evaluate the service quality. Therefore, the management of this type of service hiring can be done more efficiently. 2012 artículo científico 1807-1775 https://www.redalyc.org/articulo.oa?id=203223859005 en http://www.redalyc.org/revista.oa?id=2032 JISTEM: Journal of Information Systems and Technology Management application/pdf Universidade de São Paulo JISTEM: Journal of Information Systems and Technology Management (Brasil) Num.2 Vol.9 |
| title | PROPOSAL FOR A MEASUREMENT MODEL FOR SOFTWARE TESTS WITH A FOCUS ON THE MANAGEMENT OF OUTSOURCED SERVICES |
| topic | Ingeniería metrics outsourcing Test process and measurements hiring management |
| url | https://www.redalyc.org/articulo.oa?id=203223859005 |