USING RESEARCH METHODS IN HUMAN COMPUTER INTERACTION TO DESIGN TECHNOLOGY FOR RESILIENCE
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| Format: | Artículo científico |
| Language: | en |
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Universidade de São Paulo
2016
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| _version_ | 1876430852998561792 |
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| author | Arminda Guerra Lopes |
| author_facet | Arminda Guerra Lopes |
| contents | USING RESEARCH METHODS IN HUMAN COMPUTER INTERACTION TO DESIGN TECHNOLOGY FOR RESILIENCE Arminda Guerra Lopes Ingeniería Human Artefacts Resilience Technology Information Systems Research in human computer interaction (HCI) covers both technological and human behavioural concerns. As a consequence, the contributions made in HCI research ten d to be aware to either engineering or the social sciences. In HCI the purpose of practical research contributions is to reveal unknown insights about human behaviour and its relationship to technology. Practical research methods normally used in HCI inclu de formal experiments, field experiments, field studies, interviews, focus groups, surveys, usability tests, case studies, diary studies, ethnography, contextual inquiry, experience sampling, and automated data collection. In this paper, we report on our e xperience using the evaluation methods focus groups, surveys and interviews and how we adopted these methods to develop artefacts: either interface’s design or information and technological systems. Four projects are examples of the different methods appli cation to gather information about user’s wants, habits, practices, concerns and preferences. The goal was to build an understanding of the attitudes and satisfaction of the people who might interact with a technological artefact or information system. Con versely, we intended to design for information systems and technological applications, to promote resilience in organisations (a set of routines that allow to recover from obstacles) and user’s experiences. Organisations can here also be viewed within a sy stem approach, which means that the system perturbations even failures could be characterize d and improved. The term resilience has been applied to everything from the real estate, to the economy, sports, events, business, psychology, and more. In this stu dy, we highlight that resilience is also made up of a number of different skills and abilities (self - awareness, creating meaning from other experiences, self - efficacy, optimism, and building strong relationships) that are a few foundational ingredients, wh ich people should use along with the process of enhancing an organisation ’s resilience. Resilience enhances knowledge of resources available to people confronting existing problems. 2016 artículo científico 1807-1775 https://www.redalyc.org/articulo.oa?id=203249448001 en http://www.redalyc.org/revista.oa?id=2032 JISTEM: Journal of Information Systems and Technology Management application/pdf Universidade de São Paulo JISTEM: Journal of Information Systems and Technology Management (Brasil) Num.3 Vol.13 |
| format | Artículo científico |
| id | redalyc_203249448001 |
| institution | Redalyc |
| language | en |
| publishDate | 2016 |
| publisher | Universidade de São Paulo |
| spellingShingle | USING RESEARCH METHODS IN HUMAN COMPUTER INTERACTION TO DESIGN TECHNOLOGY FOR RESILIENCE Arminda Guerra Lopes Ingeniería Human Artefacts Resilience Technology Information Systems USING RESEARCH METHODS IN HUMAN COMPUTER INTERACTION TO DESIGN TECHNOLOGY FOR RESILIENCE Arminda Guerra Lopes Ingeniería Human Artefacts Resilience Technology Information Systems Research in human computer interaction (HCI) covers both technological and human behavioural concerns. As a consequence, the contributions made in HCI research ten d to be aware to either engineering or the social sciences. In HCI the purpose of practical research contributions is to reveal unknown insights about human behaviour and its relationship to technology. Practical research methods normally used in HCI inclu de formal experiments, field experiments, field studies, interviews, focus groups, surveys, usability tests, case studies, diary studies, ethnography, contextual inquiry, experience sampling, and automated data collection. In this paper, we report on our e xperience using the evaluation methods focus groups, surveys and interviews and how we adopted these methods to develop artefacts: either interface’s design or information and technological systems. Four projects are examples of the different methods appli cation to gather information about user’s wants, habits, practices, concerns and preferences. The goal was to build an understanding of the attitudes and satisfaction of the people who might interact with a technological artefact or information system. Con versely, we intended to design for information systems and technological applications, to promote resilience in organisations (a set of routines that allow to recover from obstacles) and user’s experiences. Organisations can here also be viewed within a sy stem approach, which means that the system perturbations even failures could be characterize d and improved. The term resilience has been applied to everything from the real estate, to the economy, sports, events, business, psychology, and more. In this stu dy, we highlight that resilience is also made up of a number of different skills and abilities (self - awareness, creating meaning from other experiences, self - efficacy, optimism, and building strong relationships) that are a few foundational ingredients, wh ich people should use along with the process of enhancing an organisation ’s resilience. Resilience enhances knowledge of resources available to people confronting existing problems. 2016 artículo científico 1807-1775 https://www.redalyc.org/articulo.oa?id=203249448001 en http://www.redalyc.org/revista.oa?id=2032 JISTEM: Journal of Information Systems and Technology Management application/pdf Universidade de São Paulo JISTEM: Journal of Information Systems and Technology Management (Brasil) Num.3 Vol.13 |
| title | USING RESEARCH METHODS IN HUMAN COMPUTER INTERACTION TO DESIGN TECHNOLOGY FOR RESILIENCE |
| topic | Ingeniería Human Artefacts Resilience Technology Information Systems |
| url | https://www.redalyc.org/articulo.oa?id=203249448001 |