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PROACTIVE MANAGEMENT OF IT OPERATIONS TO IMPROVE IT SERVICES

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Bibliographic Details
Main Author:	Marko Jäntti
Format:	Artículo científico
Language:	en
Published:	Universidade de São Paulo 2017
Subjects:	Ingeniería Service Desk Proactive approach IT Service Operations IT Service Management Continual Service Improvement
Online Access:	Acceder al recurso 1 Acceder al recurso 2 Acceder al recurso 3 Acceder al recurso 4 Acceder al recurso 5
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