Evidence of co-production in public service provision: the case of the administrative arbitration centre in Portugal
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| Format: | Artículo científico |
| Langue: | en |
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Universidade de São Paulo
2016
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| _version_ | 1876470937549799424 |
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| author | Hugo Consciência Silvestre |
| author_facet | Hugo Consciência Silvestre |
| contents | Evidence of co-production in public service provision: the case of the administrative arbitration centre in Portugal Hugo Consciência Silvestre João Ricardo Catarino Joaquim Filipe Ferraz Esteves de Araújo Administración y Contabilidad Co Portugal production Efficiency Effectiveness Co-production includes all actions where citizens assist, as volunteers, in the provision of services by public agencies in order to increase the efficiency and efficacy of the public services provided. This practice, known as co-production, is being adopted by governments in the resolution of conflicts, particularly those regarding administrative and fiscal matters. However, is co-production a more efficient and effective way of settling disputes in administrative and tax areas than the traditional administrative model? And why? In Portugal, the Administrative Arbitration Centre was created in 2009 with the aim of resolving disputes between public administration and taxpayers/service users by means of co-production. The available data support the thesis that efficiency and efficacy are higher under the co-production model. Nevertheless, users are not totally satisfied since the costs associated with the use of this service provision model are also higher. 2016 artículo científico 0080-2107 https://www.redalyc.org/articulo.oa?id=223447337004 en http://www.redalyc.org/revista.oa?id=2234 Revista de Administração - RAUSP application/pdf Universidade de São Paulo Revista de Administração - RAUSP (Brasil) Num.4 Vol.51 |
| format | Artículo científico |
| id | redalyc_223447337004 |
| institution | Redalyc |
| language | en |
| publishDate | 2016 |
| publisher | Universidade de São Paulo |
| spellingShingle | Evidence of co-production in public service provision: the case of the administrative arbitration centre in Portugal Hugo Consciência Silvestre Administración y Contabilidad Co Portugal production Efficiency Effectiveness Evidence of co-production in public service provision: the case of the administrative arbitration centre in Portugal Hugo Consciência Silvestre João Ricardo Catarino Joaquim Filipe Ferraz Esteves de Araújo Administración y Contabilidad Co Portugal production Efficiency Effectiveness Co-production includes all actions where citizens assist, as volunteers, in the provision of services by public agencies in order to increase the efficiency and efficacy of the public services provided. This practice, known as co-production, is being adopted by governments in the resolution of conflicts, particularly those regarding administrative and fiscal matters. However, is co-production a more efficient and effective way of settling disputes in administrative and tax areas than the traditional administrative model? And why? In Portugal, the Administrative Arbitration Centre was created in 2009 with the aim of resolving disputes between public administration and taxpayers/service users by means of co-production. The available data support the thesis that efficiency and efficacy are higher under the co-production model. Nevertheless, users are not totally satisfied since the costs associated with the use of this service provision model are also higher. 2016 artículo científico 0080-2107 https://www.redalyc.org/articulo.oa?id=223447337004 en http://www.redalyc.org/revista.oa?id=2234 Revista de Administração - RAUSP application/pdf Universidade de São Paulo Revista de Administração - RAUSP (Brasil) Num.4 Vol.51 |
| title | Evidence of co-production in public service provision: the case of the administrative arbitration centre in Portugal |
| topic | Administración y Contabilidad Co Portugal production Efficiency Effectiveness |
| url | https://www.redalyc.org/articulo.oa?id=223447337004 |