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| Format: | Artículo científico |
| Language: | en |
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Universidad del Valle
2018
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| Online Access: | https://www.redalyc.org/articulo.oa?id=225068642007 https://www.redalyc.org/journal/2250/225068642007/ https://www.redalyc.org/journal/2250/225068642007/html/ https://www.redalyc.org/journal/2250/225068642007/225068642007.epub https://www.redalyc.org/journal/2250/225068642007/movil |
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Table of Contents:
- Global communication models and their importance to public administrations. The case of the Secretariat of Information and Communication Technologies in Cundinamarca Cindy Rocío López Villanueva Edgar Enrique Martínez Cárdenas Harold David Pico García Administración y Contabilidad Public organizations Requirements collection Global communication model Models based on information and communication technologies This study examines the state of communications in the process of collection of requirements between the Secretariat of Information and Communication Technologies (ICT) of the Government of Cundinamarca and the municipalities of the department, through surveys and interviews with stakeholders and comparative analyses based on the current technical quality standards and variables of the global communication model. The data analyzed suggest that the strategies and instruments of the communication and quality area in the revised process have very little impact, as evidenced by the low levels of knowledge on the technological offer and interaction with stakeholders. Setting off from the global project management model and the systemic analysis approach, recommendations are made to the ICT Secretariat’s requirements collection process, thereby enabling it to strengthen its institutional offer and effectively meeting the needs of the target population. 2018 artículo científico 0120-4645 https://www.redalyc.org/articulo.oa?id=225068642007 https://www.redalyc.org/journal/2250/225068642007/ https://www.redalyc.org/journal/2250/225068642007/html/ https://www.redalyc.org/journal/2250/225068642007/225068642007.epub https://www.redalyc.org/journal/2250/225068642007/movil 10.25100/10.25100/cdea.2018v34n61.6290 en http://www.redalyc.org/revista.oa?id=2250 Cuadernos de Administración application/pdf Universidad del Valle Cuadernos de Administración (Colombia) Num.61 Vol.34