Age, emotion regulation strategies, burnout, and engagement in the service sector: Advantages of older workers
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| Format: | Artículo científico |
| Langue: | en |
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Colegio Oficial de la Psicología de Madrid
2017
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| _version_ | 1876468263849820160 |
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| author | Sheena J. Johnson |
| author_facet | Sheena J. Johnson |
| contents | Age, emotion regulation strategies, burnout, and engagement in the service sector: Advantages of older workers Sheena J. Johnson Sabine Machowski Lynn Holdsworth Marcel Kern Dieter Zapf Psicología Older workers Emotional labour Emotion regulation Burnout Engagement Organizations face a progressively ageing workforce and jobs with direct customer contact are growing, creating challenging issues from a human resource management perspective. Drawing on socioemotional selectivity theory and lifespan development findings, this study focuses on the research gap in the service sector with regard to age, emotional labour, and associated positive and negative outcomes. Analyses using data from 444 service employees in Germany revealed age is negatively directly related to exhaustion and cynicism, and positively directly related to professional efficacy, as well as positively directly linked to engagement. Additionally, age predicts less burnout and more engagement indirectly through the use of the emotion regulation strategies surface acting and anticipative deep acting. This provides evidence against the general deficit hypothesis of age, which assumes a decline of employee skills and abilities with age. We find no evidence that older workers are worse than younger workers, with older workers using positive emotion regulation strategies, being more engaged and less burnt out. 2017 artículo científico 1576-5962 https://www.redalyc.org/articulo.oa?id=231353576005 https://www.redalyc.org/journal/2313/231353576005/ https://www.redalyc.org/journal/2313/231353576005/html/ https://www.redalyc.org/journal/2313/231353576005/231353576005.epub https://www.redalyc.org/journal/2313/231353576005/movil en http://www.redalyc.org/revista.oa?id=2313 Revista de Psicología del Trabajo y de las Organizaciones application/pdf Colegio Oficial de la Psicología de Madrid Revista de Psicología del Trabajo y de las Organizaciones (España) Num.3 Vol.33 |
| format | Artículo científico |
| id | redalyc_231353576005 |
| institution | Redalyc |
| language | en |
| publishDate | 2017 |
| publisher | Colegio Oficial de la Psicología de Madrid |
| spellingShingle | Age, emotion regulation strategies, burnout, and engagement in the service sector: Advantages of older workers Sheena J. Johnson Psicología Older workers Emotional labour Emotion regulation Burnout Engagement Age, emotion regulation strategies, burnout, and engagement in the service sector: Advantages of older workers Sheena J. Johnson Sabine Machowski Lynn Holdsworth Marcel Kern Dieter Zapf Psicología Older workers Emotional labour Emotion regulation Burnout Engagement Organizations face a progressively ageing workforce and jobs with direct customer contact are growing, creating challenging issues from a human resource management perspective. Drawing on socioemotional selectivity theory and lifespan development findings, this study focuses on the research gap in the service sector with regard to age, emotional labour, and associated positive and negative outcomes. Analyses using data from 444 service employees in Germany revealed age is negatively directly related to exhaustion and cynicism, and positively directly related to professional efficacy, as well as positively directly linked to engagement. Additionally, age predicts less burnout and more engagement indirectly through the use of the emotion regulation strategies surface acting and anticipative deep acting. This provides evidence against the general deficit hypothesis of age, which assumes a decline of employee skills and abilities with age. We find no evidence that older workers are worse than younger workers, with older workers using positive emotion regulation strategies, being more engaged and less burnt out. 2017 artículo científico 1576-5962 https://www.redalyc.org/articulo.oa?id=231353576005 https://www.redalyc.org/journal/2313/231353576005/ https://www.redalyc.org/journal/2313/231353576005/html/ https://www.redalyc.org/journal/2313/231353576005/231353576005.epub https://www.redalyc.org/journal/2313/231353576005/movil en http://www.redalyc.org/revista.oa?id=2313 Revista de Psicología del Trabajo y de las Organizaciones application/pdf Colegio Oficial de la Psicología de Madrid Revista de Psicología del Trabajo y de las Organizaciones (España) Num.3 Vol.33 |
| title | Age, emotion regulation strategies, burnout, and engagement in the service sector: Advantages of older workers |
| topic | Psicología Older workers Emotional labour Emotion regulation Burnout Engagement |
| url | https://www.redalyc.org/articulo.oa?id=231353576005 https://www.redalyc.org/journal/2313/231353576005/ https://www.redalyc.org/journal/2313/231353576005/html/ https://www.redalyc.org/journal/2313/231353576005/231353576005.epub https://www.redalyc.org/journal/2313/231353576005/movil |