An Affective Events Model of the Influence of the Physical Work Environment on Interpersonal Citizenship Behavior
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Redalyc
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| Natura: | Artículo científico |
| Lingua: | en |
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Colegio Oficial de la Psicología de Madrid
2020
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| _version_ | 1876476816706764800 |
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| author | Pablo Zoghbi-Manrique-de-Lara |
| author_facet | Pablo Zoghbi-Manrique-de-Lara |
| contents | An Affective Events Model of the Influence of the Physical Work Environment on Interpersonal Citizenship Behavior Pablo Zoghbi-Manrique-de-Lara Maryamsadat Sharifiatashgah Psicología Person Empathy Privacy invasion organization fit Relational conflict Based on the Affective Events Theory (AET), this paper proposes a model of how the level of organizational citizenship behavior (OCB) directed at individuals (peers) (OCB-I) declines to the extent that physical conditions in offices make employees experience crowding perceptions and privacy invasions from peers. We hypothesize that: 1) crowding perceptions and privacy invasions by peers are related to employees’ feelings of relational conflict with peers; 2) relational conflict negatively relates to OCB-I; and 3) this decrease in OCB-I is mediated by the employee’s person-organization fit (POF) and empathic concern. A direct path from crowding perceptions and privacy invasions to OCB-I is also postulated. Data were collected from 299 respondents working in open-plan offices at four IT-based companies in Tehran, Iran. Results found significant positive links of relational conflict to privacy invasion, crowding perceptions and OCB-I; and from privacy invasion to OCB-I. Furthermore, POF and empathic concern mediated the link between conflict and OCB-I. The findings suggest that managers can promote OCB-I by regulating not only the psychosocial conditions of the work environment, but also the physical conditions. 2020 artículo científico 1576-5962 https://www.redalyc.org/articulo.oa?id=231362916003 https://www.redalyc.org/journal/2313/231362916003/ https://www.redalyc.org/journal/2313/231362916003/html/ https://www.redalyc.org/journal/2313/231362916003/231362916003.epub https://www.redalyc.org/journal/2313/231362916003/movil 10.5093/jwop2019a27 en http://www.redalyc.org/revista.oa?id=2313 Revista de Psicología del Trabajo y de las Organizaciones application/pdf Colegio Oficial de la Psicología de Madrid Revista de Psicología del Trabajo y de las Organizaciones (España) Num.1 Vol.36 |
| format | Artículo científico |
| id | redalyc_231362916003 |
| institution | Redalyc |
| language | en |
| publishDate | 2020 |
| publisher | Colegio Oficial de la Psicología de Madrid |
| spellingShingle | An Affective Events Model of the Influence of the Physical Work Environment on Interpersonal Citizenship Behavior Pablo Zoghbi-Manrique-de-Lara Psicología Person Empathy Privacy invasion organization fit Relational conflict An Affective Events Model of the Influence of the Physical Work Environment on Interpersonal Citizenship Behavior Pablo Zoghbi-Manrique-de-Lara Maryamsadat Sharifiatashgah Psicología Person Empathy Privacy invasion organization fit Relational conflict Based on the Affective Events Theory (AET), this paper proposes a model of how the level of organizational citizenship behavior (OCB) directed at individuals (peers) (OCB-I) declines to the extent that physical conditions in offices make employees experience crowding perceptions and privacy invasions from peers. We hypothesize that: 1) crowding perceptions and privacy invasions by peers are related to employees’ feelings of relational conflict with peers; 2) relational conflict negatively relates to OCB-I; and 3) this decrease in OCB-I is mediated by the employee’s person-organization fit (POF) and empathic concern. A direct path from crowding perceptions and privacy invasions to OCB-I is also postulated. Data were collected from 299 respondents working in open-plan offices at four IT-based companies in Tehran, Iran. Results found significant positive links of relational conflict to privacy invasion, crowding perceptions and OCB-I; and from privacy invasion to OCB-I. Furthermore, POF and empathic concern mediated the link between conflict and OCB-I. The findings suggest that managers can promote OCB-I by regulating not only the psychosocial conditions of the work environment, but also the physical conditions. 2020 artículo científico 1576-5962 https://www.redalyc.org/articulo.oa?id=231362916003 https://www.redalyc.org/journal/2313/231362916003/ https://www.redalyc.org/journal/2313/231362916003/html/ https://www.redalyc.org/journal/2313/231362916003/231362916003.epub https://www.redalyc.org/journal/2313/231362916003/movil 10.5093/jwop2019a27 en http://www.redalyc.org/revista.oa?id=2313 Revista de Psicología del Trabajo y de las Organizaciones application/pdf Colegio Oficial de la Psicología de Madrid Revista de Psicología del Trabajo y de las Organizaciones (España) Num.1 Vol.36 |
| title | An Affective Events Model of the Influence of the Physical Work Environment on Interpersonal Citizenship Behavior |
| topic | Psicología Person Empathy Privacy invasion organization fit Relational conflict |
| url | https://www.redalyc.org/articulo.oa?id=231362916003 https://www.redalyc.org/journal/2313/231362916003/ https://www.redalyc.org/journal/2313/231362916003/html/ https://www.redalyc.org/journal/2313/231362916003/231362916003.epub https://www.redalyc.org/journal/2313/231362916003/movil |