Dimensions of satisfaction of older adult brazilian outpatients with physical therapy
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| Format: | Artículo científico |
| Langue: | en |
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Associação Brasileira de Pesquisa e Pós-Graduação em Fisioterapia
2009
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| _version_ | 1876423333843566592 |
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| author | TPM Diógenes |
| author_facet | TPM Diógenes |
| contents | Dimensions of satisfaction of older adult brazilian outpatients with physical therapy TPM Diógenes KMPP Mendonça RO Guerra Salud age physical therapy patient satisfaction quality of health care OBJECTIVES: To investigate the main dimensions with respect to the satisfaction of geriatric patients undergoing outpatient physical therapy and assess the internal consistency of the measures obtained in the assessment instrument. METHODS: An assessment instrument measuring patient satisfaction with physical therapy was used. The instrument contains a 23-item patient satisfaction scale and was developed and validated for the Brazilian population by Mendonça and Guerra (2007). The data were collected in the waiting room of 29 private physical therapy clinics in Natal, the capital of the state of Rio Grande do Norte, Brazil. The non-probability sample consisted of 221 cognitively healthy patients aged 60 years and older, who possessed health insurance and who had undergone between 5 and 60 physical therapy sessions at the participating clinics. RESULTS: Four factors with an autovalue greater than 1 were retained in the factorial analysis: patient-therapist interaction; access and assistance by the receptionist and support personnel; physical environment and overall satisfaction; and convenience. The items related to patient-therapist interaction showed the highest reliability and highest complete satisfaction scores, especially the respect and courtesy of the physical therapist (85.5%). The reliability of the measures obtained with the instrument, using Cronbach's alpha coefficient and directed toward the geriatric population, was α=0.943. CONCLUSIONS: Physical therapists must give support to these patients, not only through their technical skills, but also by emphasizing an attentive and favorable interpersonal relationship, which were the most reported aspects of older adult patient satisfaction with health care. 2009 artículo científico 1413-3555 https://www.redalyc.org/articulo.oa?id=235016470004 en http://www.redalyc.org/revista.oa?id=2350 Revista Brasileira de Fisioterapia application/pdf Associação Brasileira de Pesquisa e Pós-Graduação em Fisioterapia Revista Brasileira de Fisioterapia (Brasil) Num.4 Vol.13 |
| format | Artículo científico |
| id | redalyc_235016470004 |
| institution | Redalyc |
| language | en |
| publishDate | 2009 |
| publisher | Associação Brasileira de Pesquisa e Pós-Graduação em Fisioterapia |
| spellingShingle | Dimensions of satisfaction of older adult brazilian outpatients with physical therapy TPM Diógenes Salud age physical therapy patient satisfaction quality of health care Dimensions of satisfaction of older adult brazilian outpatients with physical therapy TPM Diógenes KMPP Mendonça RO Guerra Salud age physical therapy patient satisfaction quality of health care OBJECTIVES: To investigate the main dimensions with respect to the satisfaction of geriatric patients undergoing outpatient physical therapy and assess the internal consistency of the measures obtained in the assessment instrument. METHODS: An assessment instrument measuring patient satisfaction with physical therapy was used. The instrument contains a 23-item patient satisfaction scale and was developed and validated for the Brazilian population by Mendonça and Guerra (2007). The data were collected in the waiting room of 29 private physical therapy clinics in Natal, the capital of the state of Rio Grande do Norte, Brazil. The non-probability sample consisted of 221 cognitively healthy patients aged 60 years and older, who possessed health insurance and who had undergone between 5 and 60 physical therapy sessions at the participating clinics. RESULTS: Four factors with an autovalue greater than 1 were retained in the factorial analysis: patient-therapist interaction; access and assistance by the receptionist and support personnel; physical environment and overall satisfaction; and convenience. The items related to patient-therapist interaction showed the highest reliability and highest complete satisfaction scores, especially the respect and courtesy of the physical therapist (85.5%). The reliability of the measures obtained with the instrument, using Cronbach's alpha coefficient and directed toward the geriatric population, was α=0.943. CONCLUSIONS: Physical therapists must give support to these patients, not only through their technical skills, but also by emphasizing an attentive and favorable interpersonal relationship, which were the most reported aspects of older adult patient satisfaction with health care. 2009 artículo científico 1413-3555 https://www.redalyc.org/articulo.oa?id=235016470004 en http://www.redalyc.org/revista.oa?id=2350 Revista Brasileira de Fisioterapia application/pdf Associação Brasileira de Pesquisa e Pós-Graduação em Fisioterapia Revista Brasileira de Fisioterapia (Brasil) Num.4 Vol.13 |
| title | Dimensions of satisfaction of older adult brazilian outpatients with physical therapy |
| topic | Salud age physical therapy patient satisfaction quality of health care |
| url | https://www.redalyc.org/articulo.oa?id=235016470004 |