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  • Decision-making rights, facilitating perception of performance indicators, and psychological empowerment: a quasi-experimental field study with call center operators
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Decision-making rights, facilitating perception of performance indicators, and psychological empowerment: a quasi-experimental field study with call center operators

Fuente: Redalyc
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Bibliographic Details
Main Author: Maximilian Zanelato Bordin
Format: Artículo científico
Language:en
Published: Universidade de São Paulo 2023
Subjects:
Administración y Contabilidad
Decision
Call center
making rights
Performance indicators
Facilitating perception
Online Access:
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Internet

https://www.redalyc.org/articulo.oa?id=235277744010
https://www.redalyc.org/journal/2352/235277744010/
https://www.redalyc.org/journal/2352/235277744010/html/
https://www.redalyc.org/journal/2352/235277744010/235277744010.epub
https://www.redalyc.org/journal/2352/235277744010/movil
https://doi.org/10.11606/issn.1982-6486.rco.2023.209228

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