Service quality for continuing higher education in online learning environments
Fuente:
Redalyc
Saved in:
| Main Author: | |
|---|---|
| Format: | Artículo científico |
| Language: | en |
| Published: |
Universidad Libre
2018
|
| Subjects: | |
| Online Access: | |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1876425791372263424 |
|---|---|
| author | Jesús Enrique Quijano Caicedo |
| author_facet | Jesús Enrique Quijano Caicedo |
| contents | Service quality for continuing higher education in online learning environments Jesús Enrique Quijano Caicedo Sandra Patricia Rojas Berrio Óscar Javier Robayo Pinzón Multidisciplinarias (Ciencias Sociales) Service quality higher education continuing education online learning environments This paper aims to identify the factors that influence the perceived quality of service for continuing higher education in online learning environments. To that end, a quantitative descriptive study, which was applied to 4,735 students in continuing higher education courses, who were given a self-administered scale online. The instrument was constructed considering the following factors: teaching skills, teachers' attitudes and behavior administrative and support team, the navigation platform, curricula, and the organization of courses for continuing education. The results show that the scale of perceived service quality for continuing virtual education from the students' perspective is a two-dimensional construct. The first factor includes administrative support, content, educational aspects, and the interface, which constitute virtual education facilitators. The second factor involves the teaching skills necessary to guide a online learning course. The findings contribute to decisions in the management and development of continuing online learning, whose growing demand warrants a review of ways to satisfy users, allowing the modality to be viewed with a more positive perception.JEL CLASSIFICATION: 21, M30. 2018 artículo científico 1900-3803 https://www.redalyc.org/articulo.oa?id=265459295004 https://www.redalyc.org/journal/2654/265459295004/ https://www.redalyc.org/journal/2654/265459295004/html/ https://www.redalyc.org/journal/2654/265459295004/265459295004.epub https://www.redalyc.org/journal/2654/265459295004/movil 10.18041/1900-3803/entramado.2.4730 en http://www.redalyc.org/revista.oa?id=2654 Entramado application/pdf Universidad Libre Entramado (Colombia) Num.2 Vol.14 |
| format | Artículo científico |
| id | redalyc_265459295004 |
| institution | Redalyc |
| language | en |
| publishDate | 2018 |
| publisher | Universidad Libre |
| spellingShingle | Service quality for continuing higher education in online learning environments Jesús Enrique Quijano Caicedo Multidisciplinarias (Ciencias Sociales) Service quality higher education continuing education online learning environments Service quality for continuing higher education in online learning environments Jesús Enrique Quijano Caicedo Sandra Patricia Rojas Berrio Óscar Javier Robayo Pinzón Multidisciplinarias (Ciencias Sociales) Service quality higher education continuing education online learning environments This paper aims to identify the factors that influence the perceived quality of service for continuing higher education in online learning environments. To that end, a quantitative descriptive study, which was applied to 4,735 students in continuing higher education courses, who were given a self-administered scale online. The instrument was constructed considering the following factors: teaching skills, teachers' attitudes and behavior administrative and support team, the navigation platform, curricula, and the organization of courses for continuing education. The results show that the scale of perceived service quality for continuing virtual education from the students' perspective is a two-dimensional construct. The first factor includes administrative support, content, educational aspects, and the interface, which constitute virtual education facilitators. The second factor involves the teaching skills necessary to guide a online learning course. The findings contribute to decisions in the management and development of continuing online learning, whose growing demand warrants a review of ways to satisfy users, allowing the modality to be viewed with a more positive perception.JEL CLASSIFICATION: 21, M30. 2018 artículo científico 1900-3803 https://www.redalyc.org/articulo.oa?id=265459295004 https://www.redalyc.org/journal/2654/265459295004/ https://www.redalyc.org/journal/2654/265459295004/html/ https://www.redalyc.org/journal/2654/265459295004/265459295004.epub https://www.redalyc.org/journal/2654/265459295004/movil 10.18041/1900-3803/entramado.2.4730 en http://www.redalyc.org/revista.oa?id=2654 Entramado application/pdf Universidad Libre Entramado (Colombia) Num.2 Vol.14 |
| title | Service quality for continuing higher education in online learning environments |
| topic | Multidisciplinarias (Ciencias Sociales) Service quality higher education continuing education online learning environments |
| url | https://www.redalyc.org/articulo.oa?id=265459295004 https://www.redalyc.org/journal/2654/265459295004/ https://www.redalyc.org/journal/2654/265459295004/html/ https://www.redalyc.org/journal/2654/265459295004/265459295004.epub https://www.redalyc.org/journal/2654/265459295004/movil |