SERVQUAL scale for quality measurement: a case study in a company of public transport

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Bibliographic Details
Main Author:	Deoclécio Junior Cardoso da Silva
Format:	Artículo científico
Language:	en
Published:	Universidade Federal de Santa Maria 2019
Subjects:	Administración y Contabilidad Quality SERVQUAL Quality services quality measurement
Online Access:	Acceder al recurso 1 Acceder al recurso 2 Acceder al recurso 3 Acceder al recurso 4 Acceder al recurso 5
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