SERVQUAL scale for quality measurement: a case study in a company of public transport
Fuente:
Redalyc
Guardado en:
| Autor principal: | Deoclécio Junior Cardoso da Silva |
|---|---|
| Formato: | Artículo científico |
| Lenguaje: | en |
| Publicado: |
Universidade Federal de Santa Maria
2019
|
| Materias: | |
| Acceso en línea: | |
| Etiquetas: |
Agregar Etiqueta
Sin Etiquetas, Sea el primero en etiquetar este registro!
|
Ejemplares similares
A CASE ANALYSIS ABOUT THE ASSESSMENT OF QUALITY OF SERVICES IN A LOGISTICS COMPANY IN THE LIGHT OF THE SERVQUAL MODEL
por: Sueli Ferreira Colona
Publicado: (2017)
por: Sueli Ferreira Colona
Publicado: (2017)
Dimensiones y medición de la calidad de servicio en empresas hoteleras
por: María Concepción López Fernández
Publicado: (2001)
por: María Concepción López Fernández
Publicado: (2001)
Quality of Educational Service at the Faculty of Social Sciences and Humanities of a Public University
por: Lidia Luz Cruz Neyra
Publicado: (2021)
por: Lidia Luz Cruz Neyra
Publicado: (2021)
Evaluation of quality of service: real case in the hotel fitness center
por: Natália de Almeida Ferraz
Publicado: (2018)
por: Natália de Almeida Ferraz
Publicado: (2018)
A study about the quality of the services provided by a technology laboratory
por: Marcelo Benetti Correa da Silva
Publicado: (2018)
por: Marcelo Benetti Correa da Silva
Publicado: (2018)
COMPARING PERCEPTIONS OF SERVICE QUALITY IN BRAZIL AND UK
por: ISABEL B. CERCHIARO
Publicado: (2006)
por: ISABEL B. CERCHIARO
Publicado: (2006)
Application of the SERVQUAL model to evaluate the quality in the transportation service in Morelia, Mexico
por: Marco Alberto Valenzo-Jiménez
Publicado: (2019)
por: Marco Alberto Valenzo-Jiménez
Publicado: (2019)
Surveying and evaluation services quality in container terminals (case study: Shahid Rajaee container terminal)
por: Iranshahi, Sobhan, et al.
Publicado: (2014)
por: Iranshahi, Sobhan, et al.
Publicado: (2014)
The service quality assessment in the banking services context
por: Juan Carlos Mayo Alegre
Publicado: (2020)
por: Juan Carlos Mayo Alegre
Publicado: (2020)
SERVQUAL EM INSTITUIÇÕES EDUCACIONAIS: UM ESTUDO COMPARATIVO
por: Tânia M. Veludo-de-Oliveira
Publicado: (2007)
por: Tânia M. Veludo-de-Oliveira
Publicado: (2007)
ADAPTAÇÃO DA ESCALA SERVQUAL PARA AVALIAÇÃO DA QUALIDADE DOS SERVIÇOS NA CONSTRUÇÃO DE EDIFICAÇÕES MULTIFAMILIARES
por: Gabriel Sperandio Milan
Publicado: (2014)
por: Gabriel Sperandio Milan
Publicado: (2014)
Perceived service quality in electronic commerce: An application
por: Edison Jair Duque-Oliva
Publicado: (2011)
por: Edison Jair Duque-Oliva
Publicado: (2011)
ATC-PSQUAL scale: A proposal to measure perceived quality of the Air Traffic Control Service
por: Edison Jair Duque-Oliva
Publicado: (2011)
por: Edison Jair Duque-Oliva
Publicado: (2011)
EVALUATING HIGHER EDUCATION INSTITUTIONS THROUGH AGENCY AND RESOURCES -CAPABILITIES THEORIES. A MODEL FOR MEASURING THE PERCEIVED QUALITY OF SERVICE
por: José G. Vargas Hernández
Publicado: (2016)
por: José G. Vargas Hernández
Publicado: (2016)
O USO DA ESCALA SERVQUAL PARA MENSURAR A PERCEPÇÃO DE VALOR DOS SERVIÇOS DO SALÃO ESPAÇO VIP
por: Sirval Henrique Malaguti
Publicado: (2014)
por: Sirval Henrique Malaguti
Publicado: (2014)
Assessment of the quality of digital services provided by an e-learning platform focused on sustainability issues
por: Beatriz Cruz Delgado
Publicado: (2022)
por: Beatriz Cruz Delgado
Publicado: (2022)
THE RELATIONSHIP BETWEEN THE TECHNOSTRESS CREATORS FACTORS AND THE PERCEIVED QUALITY OF INFORMATION TECHNOLOGY SERVICES
por: Danilo Magno Marchiori
Publicado: (2016)
por: Danilo Magno Marchiori
Publicado: (2016)
The impacts of leadership in the quality of municipal public services: case study of a portuguese municipal council
por: Orlando Manuel Martins Marques de Lima Rua
Publicado: (2012)
por: Orlando Manuel Martins Marques de Lima Rua
Publicado: (2012)
Comparison of mobile QoE: an unsupervised field study in Argentina and Cuba
por: Antonio Collazo-García
Publicado: (2022)
por: Antonio Collazo-García
Publicado: (2022)
The benefits of a quality certificate
por: Jorge Pereira-Moliner
Publicado: (2016)
por: Jorge Pereira-Moliner
Publicado: (2016)
MARKETING DE SERVIÇOS - ANÁLISE DA PERCEPÇÃO DA QUALIDADE DE SERVIÇOS ATRAVÉS DA FERRAMENTA SERVQUAL EM UMA INSTITUIÇÃO DE ENSINO SUPERIOR DE SANTA CATARINA
por: Brígida Dettmer
Publicado: (2002)
por: Brígida Dettmer
Publicado: (2002)
Service quality perceptions in higher education institutions: the case of a colombian university
por: Madeline Melchor Cardona
Publicado: (2012)
por: Madeline Melchor Cardona
Publicado: (2012)
Service quality in Medellin hotels using perceptual maps
por: Juan Gabriel Vanegas López
Publicado: (2018)
por: Juan Gabriel Vanegas López
Publicado: (2018)
Applying Importance-Performance Analysis as a Service Quality Measure in Food Service Industry
por: Gwo-Hshiung Tzeng
Publicado: (2011)
por: Gwo-Hshiung Tzeng
Publicado: (2011)
OS FATORES DE ALAVACAGEM DA QUALIDADE DOS INTERNETBANKINGS
por: Luiz Alberto Marcondes Homen de Mello e Castro
Publicado: (2011)
por: Luiz Alberto Marcondes Homen de Mello e Castro
Publicado: (2011)
OUTSOURCING AS A PRODUCTION MODEL AND CUSTOMER LOYALTY OF A FINANCIAL COMPANY
por: Morelia Magaly Barra Solano
Publicado: (2023)
por: Morelia Magaly Barra Solano
Publicado: (2023)
EVALUACION DE LA CALIDAD DE LOS SERVICIOS PUBLICOS DOMICILIARIOS
por: Joaquín Montaña Rodríguez
Publicado: (2002)
por: Joaquín Montaña Rodríguez
Publicado: (2002)
USE OF THE SERVPERF METHOD TO EVALUATE SERVICE QUALITY IN THE TRANSPORT COMPANY
por: Manuela Krystyna Ingaldi
Publicado: (2016)
por: Manuela Krystyna Ingaldi
Publicado: (2016)
DISFUNÇÃO COMPETITIVA: ANÁLISE DO NÍVEL DAS LACUNAS (GAPS), PELO MODELO SERVQUAL, EM FARMÁCIAS DE MANIPULAÇÃO EM MUNICÍPIOS DO ESTADO DE SÃO PAULO.
por: Rubens Cukier
Publicado: (2013)
por: Rubens Cukier
Publicado: (2013)
Quality perception in research laboratories from Fiocruz after QMS implementation
por: Ivanete Milagres Presot
Publicado: (2014)
por: Ivanete Milagres Presot
Publicado: (2014)
Avaliando a Satisfação de Alunos de Escolas de Administração: uma nova perspectiva de gestão
por: Beatriz de Castro Sebastião Pereira
Publicado: (2007)
por: Beatriz de Castro Sebastião Pereira
Publicado: (2007)
A Study on the Dimensions of Service Quality with Special Reference to the Banking Sector
por: Raut, Vinod P., et al.
Publicado: (2025)
por: Raut, Vinod P., et al.
Publicado: (2025)
Multivariate analysis of public transport quality: a case study in a medium-sized Brazilian city
por: Marianna Lucinda de Oliveira
Publicado: (2022)
por: Marianna Lucinda de Oliveira
Publicado: (2022)
Some reflections on my career, publishing, and contributing significantly to a field
por: A. Parasuraman
Publicado: (2011)
por: A. Parasuraman
Publicado: (2011)
QUALITY OF WORKING LIFE: PARAMETERS AND EVALUATION IN THE PUBLIC SERVICE
por: LEANDER L. KLEIN
Publicado: (2019)
por: LEANDER L. KLEIN
Publicado: (2019)
Influence of human resources to the effect of system quality and information quality on the user satisfaction of accrual-based accounting system
por: Iskandar Muda
Publicado: (2019)
por: Iskandar Muda
Publicado: (2019)
Impact of quality improvement tools on the performance of firms using different quality management systems
por: Iñaki Heras
Publicado: (2011)
por: Iñaki Heras
Publicado: (2011)
ASSESSMENT OF CHANGES IN THE QUALITY OF LIFE OF EMERGING ECONOMIES IN THE CONTEXT OF DEVELOPED ECONOMIES OF THE EUROPEAN UNION
por: Violeta Pukelienė
Publicado: (2015)
por: Violeta Pukelienė
Publicado: (2015)
The determinants of customer loyalty in the Indonesian ride-sharing services: offline vs online
por: Adi Kuswanto
Publicado: (2020)
por: Adi Kuswanto
Publicado: (2020)
Calidad de servicio y valor percibido como antecedentes de la satisfacción de los clientes de las empresas de telecomunicaciones en Colombia
por: Laura Cristina Henao Colorado
Publicado: (2020)
por: Laura Cristina Henao Colorado
Publicado: (2020)
Ejemplares similares
-
A CASE ANALYSIS ABOUT THE ASSESSMENT OF QUALITY OF SERVICES IN A LOGISTICS COMPANY IN THE LIGHT OF THE SERVQUAL MODEL
por: Sueli Ferreira Colona
Publicado: (2017) -
Dimensiones y medición de la calidad de servicio en empresas hoteleras
por: María Concepción López Fernández
Publicado: (2001) -
Quality of Educational Service at the Faculty of Social Sciences and Humanities of a Public University
por: Lidia Luz Cruz Neyra
Publicado: (2021) -
Evaluation of quality of service: real case in the hotel fitness center
por: Natália de Almeida Ferraz
Publicado: (2018) -
A study about the quality of the services provided by a technology laboratory
por: Marcelo Benetti Correa da Silva
Publicado: (2018)