Service innovation and its impact: What do we know about?
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| Format: | Artículo científico |
| Langue: | en |
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Academia Europea de Dirección y Economía de la Empresa
2015
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| _version_ | 1876451394085453824 |
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| author | Susanne Durst |
| author_facet | Susanne Durst |
| contents | Service innovation and its impact: What do we know about? Susanne Durst Anne-Laure Mention Petro Poutanen Administración y Contabilidad Impact Measurement Literature review Service innovation Innovation management Despite the growing body of literature concentrating on service innovation, empirical research focusing on measuring its impact, mainly at firm-level, remains scarce. Adopting the perspective that the ability to monitor the service innovation process and to assess its impact is a pre-condition to properly manage it, we conduct a literature review of recent empirical studies on the measurement of service innovation to ascertain our current body of knowledge. We restrict our review to the period covering 2006 to 2014, as previous research has been extensively covered by Adams, Bessant, and Phelps (2006) and concentrate on published empirical academic articles which clearly examine “service innovation” and its impact on performance. Relying on several inclusion and exclusion criteria, thirteen empirical studies were retained and are discussed in this paper. Although this study does not claim to be exhaustive, it shows that knowledge on the relationship between service innovation and performance is limited and that this area of research deserves further scrutiny. We conclude with some avenues for further research, in view of stimulating more research in this promising yet emerging field. 2015 artículo científico 1135-2523 https://www.redalyc.org/articulo.oa?id=274146981003 en http://www.redalyc.org/revista.oa?id=2741 Investigaciones Europeas de Dirección y Economía de la Empresa application/pdf Academia Europea de Dirección y Economía de la Empresa Investigaciones Europeas de Dirección y Economía de la Empresa (España) Num.2 Vol.21 |
| format | Artículo científico |
| id | redalyc_274146981003 |
| institution | Redalyc |
| language | en |
| publishDate | 2015 |
| publisher | Academia Europea de Dirección y Economía de la Empresa |
| spellingShingle | Service innovation and its impact: What do we know about? Susanne Durst Administración y Contabilidad Impact Measurement Literature review Service innovation Innovation management Service innovation and its impact: What do we know about? Susanne Durst Anne-Laure Mention Petro Poutanen Administración y Contabilidad Impact Measurement Literature review Service innovation Innovation management Despite the growing body of literature concentrating on service innovation, empirical research focusing on measuring its impact, mainly at firm-level, remains scarce. Adopting the perspective that the ability to monitor the service innovation process and to assess its impact is a pre-condition to properly manage it, we conduct a literature review of recent empirical studies on the measurement of service innovation to ascertain our current body of knowledge. We restrict our review to the period covering 2006 to 2014, as previous research has been extensively covered by Adams, Bessant, and Phelps (2006) and concentrate on published empirical academic articles which clearly examine “service innovation” and its impact on performance. Relying on several inclusion and exclusion criteria, thirteen empirical studies were retained and are discussed in this paper. Although this study does not claim to be exhaustive, it shows that knowledge on the relationship between service innovation and performance is limited and that this area of research deserves further scrutiny. We conclude with some avenues for further research, in view of stimulating more research in this promising yet emerging field. 2015 artículo científico 1135-2523 https://www.redalyc.org/articulo.oa?id=274146981003 en http://www.redalyc.org/revista.oa?id=2741 Investigaciones Europeas de Dirección y Economía de la Empresa application/pdf Academia Europea de Dirección y Economía de la Empresa Investigaciones Europeas de Dirección y Economía de la Empresa (España) Num.2 Vol.21 |
| title | Service innovation and its impact: What do we know about? |
| topic | Administración y Contabilidad Impact Measurement Literature review Service innovation Innovation management |
| url | https://www.redalyc.org/articulo.oa?id=274146981003 |