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| Format: | Artículo científico |
| Language: | en |
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Universidad del País Vasco/Euskal Herriko Unibertsitatea
2018
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| Online Access: | https://www.redalyc.org/articulo.oa?id=274353533007 |
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Table of Contents:
- The effects of implementing ISO 9001 in the Spanish construction industry CAMILO PRADO-ROMAN CARLOS DEL CASTILLO-PECES CARMELO MERCADO-IDOETA JULIAN DEL CASTILLO-PECES Administración y Contabilidad ISO 9001 standard Quality management construction industry quality assurance standards The ISO 9001 Standard – a quality assurance standard for products and services – is well established in the construction industry, which is one of the major industries in the world, including Spain. The objectives of this paper are, on the one hand, to analyse the results of adhering to this standard for construction companies in Spain, and on the other, to examine whether these results are affected by the size of the organization and the seniority of the certiÀcation. To this end, a questionnaire was sent to quality managers of 302 companies in the industry, and the responses of 126 valid questionnaires received were treated by descriptive analysis and ANOVA. From the answers gathered is concluded that obtaining the ISO 9001 certiÀcation has positive effects leading to beneÀts which are both “internal” and “external”. Some of the most signiÀcant internal beneÀts mentioned were improvements to the organisational processes, while among the external beneÀts, commercial aspects, such as better chances of competing on the market, were mentioned most frequently. It was also observed that the size of the organization does not signiÀcantly modify the positive effects of adherence to the standard, while the age of the certiÀcation itself, has a signiÀcant inÁuence on the positive results of the adherence. 2018 artículo científico 1131-6837 https://www.redalyc.org/articulo.oa?id=274353533007 en http://www.redalyc.org/revista.oa?id=2743 Cuadernos de Gestión application/pdf Universidad del País Vasco/Euskal Herriko Unibertsitatea Cuadernos de Gestión (España) Num.1 Vol.18