Image de couverture de livre

Customer Satisfaction and Retention and its impact on Turism in Hotel Industry

Fuente: Redalyc

Enregistré dans:

Détails bibliographiques
Auteur principal:	Andala Rama Putra Barusman
Format:	Artículo científico
Langue:	en
Publié:	Universidad del Zulia 2020
Sujets:	Política tourism service quality customer retention hospitality industry customer satisfaction
Accès en ligne:	Acceder al recurso 1 Acceder al recurso 2 Acceder al recurso 3 Acceder al recurso 4 Acceder al recurso 5 Acceder al recurso 6
Tags:	Ajouter un tag Pas de tags, Soyez le premier à ajouter un tag!

Documents similaires

Model of Customer Satisfaction and Loyality
par: Waseso Segoro
Publié: (2020)

Customer satisfaction in catering industry: Contrasts between Lithuania and Portugal
par: Lina Pilelienė
Publié: (2016)

Customer Relationship Management Systemic Model in Hotelier Sector: Are the Hotel Companies Gaining Benefits with Practices Oriented to the Relationship with the Clients?
par: Sandra Dinora Orantes Jiménez
Publié: (2017)

Tourist satisfaction and loyalty in the hotel business: An application to the island of São Miguel, Azores
par: Maria da Graça Batista
Publié: (2014)

Impact of Image and Satisfaction on Marketing Innovation
par: Alexander Zuñiga-Collazos
Publié: (2016)

How do customer service rules and protocols improve patient satisfaction in healthcare settings?
par: Tripdatabase
Publié: (2026)

IMPACT OF CUSTOMER RETENTION STRATEGIES ON ORGANIZATIONAL PERFORMANCE (A STUDY OF NIGERIAN BOTTLING COMPANY PLC)
par: Ezuma, Kingsley Eze (PhD)
Publié: (2025)

Evaluating the Influence of Sustainable Hospitality Practices on Hotel Selection: A UK-Based Consumer Perspective
par: Gidwani, Aanchal Bhagwan
Publié: (2025)

Hospitality practices as sustainable development: An empirical study of their impact on hotel customer satisfaction
par: Hamilton Pozo
Publié: (2016)

FEATURES OF INCLUSIVE SERVICES MANAGEMENT IN HOTELS
par: Babamuradova Taxmina Ixtiyorovna
Publié: (2026)

Dysfunctional customer behavior and service employees tactics
par: Paloma Antonio
Publié: (2019)

External Marketing, Government Policy and T-Serqual toward Customer Satisfaction in Indonesia Tourism Industry
par: Jumadi, et autres
Publié: (2025)

A Study on the Dimensions of Service Quality with Special Reference to the Banking Sector
par: Raut, Vinod P., et autres
Publié: (2025)

Exploring the effects of cognitive destination image attributes on tourist satisfaction and destination loyalty: a case study of Málaga, Spain
par: Vanesa F. Guzman-Parra
Publié: (2016)

Digital Transformation in Retail Sales: Analyzing the Impact of Omni-Channel Strategies on Customer Engagement
par: Journal of Global Research in Mathematical Archives(JGRMA)
Publié: (2024)

Development of a management model of support services in biotechnology companies
par: Daimée Padilla-Aguiar
Publié: (2023)

Determinant Factors of Fuel Consumption Behavior: Evidence from Indonesia
par: A.K.R. PRABUMENANG
Publié: (2020)

THE IMPORTANCE OF CORPORATE REPUTATION OF MEXICAN PACKAGING PRODUCER IN BUILDING CUSTOMERS RETENTION
par: Lorena Rodríguez Péreztrejo
Publié: (2010)

THE IMPORTANCE OF CORPORATE REPUTATION OF A MEXICAN PACKAGING PRODUCER IN BUILDING CUSTOMER RETENTION
par: Lorena Rodríguez Péreztrejo
Publié: (2010)

APPLICATION OF QUEUING THEORY TO A FAST FOOD OUTFIT: A STUDY OF BLUE MEADOWS RESTAURANT
par: Seigha Gumus
Publié: (2017)

Customization in the manufacturing industry: survey results in Southeastern Brazil
par: Alexandre Reis Graeml
Publié: (2009)

Service Quality and Customers preference of Cellular Mobile Service Providers
par: Rajkumar Paulrajan
Publié: (2011)

Motivation as a Driver of Customer Service: The Impact on Automobile Dealerships
par: Roxana Dalila Escamilla
Publié: (2022)

The influence of store image on customer satisfaction: a case study of a shoe store
par: Tarsis Souza Silva
Publié: (2010)

best ai ai tool for user research tool
par: AiToolsList.xyz
Publié: (2026)

Mediating Effect of Customer Perceive Value on Experience Quality and Loyalty Relationship
par: TUNDUNG SUBALI PATMA
Publié: (2020)

PROSPECTS FOR APPLYING MARKETING INNOVATIONS IN THE CAR SERVICE MARKET (ON THE EXAMPLE OF THE SAMARKAND REGION)
par: Shaymardonova, Dildora, et autres
Publié: (2026)

ASSESSMENT OF CUSTOMER SATISFACTION OF A RESTAURANT IN SANTA MARIA - RS
par: Fernando de Jesus Moreira Junior
Publié: (2019)

Discrete time multi-server loss systems and stochastic approximation with delayed groups of customers
par: Mahmoud Ahmed
Publié: (2021)

Optimization of quality strategies to improve customer satisfaction levels in a fishing company in Chimbote
par: Gardella, Leslie, et autres
Publié: (2025)

Identification of critical success factors that maximise customers’ satisfaction: multivariate analysis
par: Hélder Pires Ferreira
Publié: (2015)

CLIMATE VULNERABILITY AND RISK MANAGEMENT IN COASTAL FISHING ENTERPRISES: EVIDENCE FROM AKWA IBOM
par: Okon, Emem Bassey
Publié: (2025)

Cultur
Publié: (2022)

A Cross-Validation Study of the Other Customers Perceptions Scale in the Context of Sport and Fitness Centres
par: Nicholas D. Theodorakis
Publié: (2014)

Hybrid work models and digital transformation in logistics: Enhancing efficiency and workforce adaptation
par: Mirzaev, Bobir
Publié: (2022)

Cause Related Marketing and its Effects on Employees
par: Víctor Quiñones
Publié: (2009)

Liberating services customers: The 21st century challenge
par: Raymond P. Fisk
Publié: (2011)

La estrategia CRM, una visión 360º del cliente
par: Ma. Rosa Llamas Alonso
Publié: (2005)

Omnichannel as a Consumer-Based Marketing Strategy
par: Isadora Gasparin
Publié: (2023)

Customer Service Multichannel Model in a Health Care Service Provider: A Discrete Simulation Case Study
par: Jorge Aníbal Restrepo-Morales
Publié: (2019)