CARVALHO, D. (2021). Citizen Relationship Management (CiRM): The past, present, and future of an emerging concept. Fundação Getulio Vargas.
Citazione stile Chigago Style (17a edizione)CARVALHO, DANIEL. Citizen Relationship Management (CiRM): The Past, Present, and Future of an Emerging Concept. Fundação Getulio Vargas, 2021.
Citatione MLA (9a ed.)CARVALHO, DANIEL. Citizen Relationship Management (CiRM): The Past, Present, and Future of an Emerging Concept. Fundação Getulio Vargas, 2021.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.