Training and development as a tool for improving basic service delivery; the case of a selected municipality
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Redalyc
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| Format: | Artículo científico |
| Language: | en |
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Universidad ESAN
2015
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| _version_ | 1876491461349867520 |
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| author | Mthokozisi Mpofu |
| author_facet | Mthokozisi Mpofu |
| contents | Training and development as a tool for improving basic service delivery; the case of a selected municipality Mthokozisi Mpofu Clifford Kendrick Hlatywayo Multidisciplinarias (Ciencias Sociales) Service delivery Employee training and development Municipal employees have come under fire for poor performance and conduct in their work as some engage in corruption and others are not qualified enough to discharge their duties to the required levels. Employee training and development has become one of the key aspects in improving employee performance in organisations, thus leading to improved organizational performance and growth. The study investigated the relationship between the quality of employee training and development on service delivery in a selected municipality with data collected from 150 employees. The results indicated the need for effective employee training and development systems and processes to achieve improved employee performance thus improved provision of basic services to the communities. 2015 artículo científico 2077-1886 https://www.redalyc.org/articulo.oa?id=360743432007 en http://www.redalyc.org/revista.oa?id=3607 Journal of Economics, Finance and Administrative Science application/pdf Universidad ESAN Journal of Economics, Finance and Administrative Science (Perú) Num.39 Vol.20 |
| format | Artículo científico |
| id | redalyc_360743432007 |
| institution | Redalyc |
| language | en |
| publishDate | 2015 |
| publisher | Universidad ESAN |
| spellingShingle | Training and development as a tool for improving basic service delivery; the case of a selected municipality Mthokozisi Mpofu Multidisciplinarias (Ciencias Sociales) Service delivery Employee training and development Training and development as a tool for improving basic service delivery; the case of a selected municipality Mthokozisi Mpofu Clifford Kendrick Hlatywayo Multidisciplinarias (Ciencias Sociales) Service delivery Employee training and development Municipal employees have come under fire for poor performance and conduct in their work as some engage in corruption and others are not qualified enough to discharge their duties to the required levels. Employee training and development has become one of the key aspects in improving employee performance in organisations, thus leading to improved organizational performance and growth. The study investigated the relationship between the quality of employee training and development on service delivery in a selected municipality with data collected from 150 employees. The results indicated the need for effective employee training and development systems and processes to achieve improved employee performance thus improved provision of basic services to the communities. 2015 artículo científico 2077-1886 https://www.redalyc.org/articulo.oa?id=360743432007 en http://www.redalyc.org/revista.oa?id=3607 Journal of Economics, Finance and Administrative Science application/pdf Universidad ESAN Journal of Economics, Finance and Administrative Science (Perú) Num.39 Vol.20 |
| title | Training and development as a tool for improving basic service delivery; the case of a selected municipality |
| topic | Multidisciplinarias (Ciencias Sociales) Service delivery Employee training and development |
| url | https://www.redalyc.org/articulo.oa?id=360743432007 |