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| Format: | Artículo científico |
| Language: | en |
| Published: |
Universidade do Algarve
2011
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| Online Access: | https://www.redalyc.org/articulo.oa?id=388743869014 |
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Table of Contents:
- SOFT SKILLS AS KEY COMPETENCIES IN HOSPITALITY HIGHER EDUCATION: MATCHING DEMAND AND SUPPLY Daniela Wilks Kevin Hemsworth Estudios de Turismo Soft Skills Competencies Hospitality Industry Hospitality Management Higher Education This study seeks to identify the competencies perceived as essential for hospitality industry leaders. Additionally, it offers some reflections upon hospitality management higher education and examines the structure of Portuguese undergraduate degrees in order to discuss whether the current educational offer matches specific industry demand. Both the literature review and the results of a survey with a sample of hoteliers indicate that soft skills are consistently rated as being the most important to effective performance in the field. On the other hand, an assessment of the undergraduate hospitality management programmes currently on offer in Portugal show a deficit in this area. Some recommendations are presented to redress the evident discrepancies between educational programme content and perceived industry needs. In particular the study proposes the adoption and tutelage of student by industry managers, here referred to as ";adopting a student". 2011 artículo científico 2182-8458 https://www.redalyc.org/articulo.oa?id=388743869014 en http://www.redalyc.org/revista.oa?id=3887 Tourism & Management Studies application/pdf Universidade do Algarve Tourism & Management Studies (Portugal) Num.7