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| Format: | Artículo científico |
| Language: | en |
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Associação Brasileira de Engenharia de Produção
2017
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| Online Access: | https://www.redalyc.org/articulo.oa?id=396751070016 https://www.redalyc.org/journal/3967/396751070016/ https://www.redalyc.org/journal/3967/396751070016/html/ https://www.redalyc.org/journal/3967/396751070016/396751070016.epub https://www.redalyc.org/journal/3967/396751070016/movil |
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Table of Contents:
- Organizational change in quality management aspects: a quantitative proposal for classification André Tavares de Aquino Jéssica Larissa Silva Renata Maciel de Melo Maisa Medonça Silva Ingeniería Change management Multicriteria decision Total quality management Periodically, organizations need to change the quality management aspects of processes and products in order to suit the demands of their internal and external (consumer and competitor market) environments. In the context of the present study, quality management changes involve tools, programs, methods, standards and procedures that can be applied. The purpose of this study is to help senior management to identify types of change and, consequently, determine how it should be correctly conducted within an organization. The methodology involves a classification model, with multicriteria support, and three organizational change ratings were adopted (the extremes, type I and type II, as confirmed in the literature, and the intermediary, proposed herein). The multicriteria method used was ELECTRE TRI and the model was applied to two companies of the Textile Local Productive Arrangement in Pernambuco, Brazil. The results are interesting and show the consistency and coherence of the proposed classification model. 2017 artículo científico 0103-6513 https://www.redalyc.org/articulo.oa?id=396751070016 https://www.redalyc.org/journal/3967/396751070016/ https://www.redalyc.org/journal/3967/396751070016/html/ https://www.redalyc.org/journal/3967/396751070016/396751070016.epub https://www.redalyc.org/journal/3967/396751070016/movil 10.1590/0103-6513.216516 en http://www.redalyc.org/revista.oa?id=3967 Production application/pdf Associação Brasileira de Engenharia de Produção Production (Brasil) Vol.27