Assessing the service quality in Software-as-a-Service from the customers’ perspective: a methodological approach and case of use

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Bibliographic Details
Main Author:	André Luís Policani Freitas
Format:	Artículo científico
Language:	en
Published:	Associação Brasileira de Engenharia de Produção 2017
Subjects:	Ingeniería Service quality SaaS service quality Customer satisfaction Software as a service
Online Access:	Acceder al recurso 1 Acceder al recurso 2 Acceder al recurso 3 Acceder al recurso 4 Acceder al recurso 5
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