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| Format: | Artículo científico |
| Language: | en |
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Universidad de Antioquia
2015
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| Online Access: | https://www.redalyc.org/articulo.oa?id=43038629008 |
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Table of Contents:
- Comparison of models and standards for implementing IT service capacity management Alleinni Féliz-Sánchez Jose Antonio Calvo-Manzano Ingeniería ISO eSCM CL V1 SP V1 ITIL V3 Due to the recent and significant growth of the information technology (IT) services, industries need some sort of framework and / or standards for the management of their services, especially IT services. So, it becomes necessary and essential to define and adopt a set of best practices for providing and effectively managing the technology and services offered throughout its life cycle. Currently, the management of IT applications and services becomes more complex. Predicting and controlling the problems associated with system performance and capacity planning has become a difficult task. For large IT projects, the costs related to performance tuning, performance management and capacity planning, generally turn out to be the biggest and the most uncontrollable costs. In recent years, a number of frameworks aimed at covering certain issues of IT service management have been developed. One of these issues is the IT service capability management. In this paper, a comparison between the models and standards used today regarding capacity management are presented. A comparison of the strengths and weaknesses of each of the models/standards on the capacity management is presented, so that it can guide organizations to select the model/standard that best suits their needs. 2015 artículo científico 0120-6230 https://www.redalyc.org/articulo.oa?id=43038629008 en http://www.redalyc.org/revista.oa?id=430 Revista Facultad de Ingeniería Universidad de Antioquia application/pdf Universidad de Antioquia Revista Facultad de Ingeniería Universidad de Antioquia (Colombia) Num.74