Performance assessment of internal logistics for service companies
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Redalyc
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| Format: | Artículo científico |
| Langue: | en |
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Universidad de Antioquia
2015
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| _version_ | 1876486660815847424 |
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| author | Vanessa Teresinha Alves |
| author_facet | Vanessa Teresinha Alves |
| contents | Performance assessment of internal logistics for service companies Vanessa Teresinha Alves Julio Cezar Mairesse-Siluk Alvaro Luiz Neuenfeldt-Júnior Marlon Soliman Lissandro Dorneles Dalla-Nora Ingeniería services sector Internal logistics performance measurement organizational diagnosis multicriteria constructivist methods The present research aims to propose a model for evaluating the performance of the internal logistics for a service company, based on Multicriteria Constructivist methods, towards a systematic mapping of the current context situation, aiming to find opportunities to improve its processes. It was found that, considering the difficulties of managing logistics flows, the method allows assisting in the identification, organization, measurement and integration of the variables through a systemic and participatory manner. As practical implications, it was provided conditions for the company to measure its actions, sustaining indexes for goal setting and periodic assessments. This research also presents the importance of this type of methodology for the provision of logistics services, a subject underexplored in the scientific literature, especially when using constructivist approaches. 2015 artículo científico 0120-6230 https://www.redalyc.org/articulo.oa?id=43038629017 en http://www.redalyc.org/revista.oa?id=430 Revista Facultad de Ingeniería Universidad de Antioquia application/pdf Universidad de Antioquia Revista Facultad de Ingeniería Universidad de Antioquia (Colombia) Num.74 |
| format | Artículo científico |
| id | redalyc_43038629017 |
| institution | Redalyc |
| language | en |
| publishDate | 2015 |
| publisher | Universidad de Antioquia |
| spellingShingle | Performance assessment of internal logistics for service companies Vanessa Teresinha Alves Ingeniería services sector Internal logistics performance measurement organizational diagnosis multicriteria constructivist methods Performance assessment of internal logistics for service companies Vanessa Teresinha Alves Julio Cezar Mairesse-Siluk Alvaro Luiz Neuenfeldt-Júnior Marlon Soliman Lissandro Dorneles Dalla-Nora Ingeniería services sector Internal logistics performance measurement organizational diagnosis multicriteria constructivist methods The present research aims to propose a model for evaluating the performance of the internal logistics for a service company, based on Multicriteria Constructivist methods, towards a systematic mapping of the current context situation, aiming to find opportunities to improve its processes. It was found that, considering the difficulties of managing logistics flows, the method allows assisting in the identification, organization, measurement and integration of the variables through a systemic and participatory manner. As practical implications, it was provided conditions for the company to measure its actions, sustaining indexes for goal setting and periodic assessments. This research also presents the importance of this type of methodology for the provision of logistics services, a subject underexplored in the scientific literature, especially when using constructivist approaches. 2015 artículo científico 0120-6230 https://www.redalyc.org/articulo.oa?id=43038629017 en http://www.redalyc.org/revista.oa?id=430 Revista Facultad de Ingeniería Universidad de Antioquia application/pdf Universidad de Antioquia Revista Facultad de Ingeniería Universidad de Antioquia (Colombia) Num.74 |
| title | Performance assessment of internal logistics for service companies |
| topic | Ingeniería services sector Internal logistics performance measurement organizational diagnosis multicriteria constructivist methods |
| url | https://www.redalyc.org/articulo.oa?id=43038629017 |