Is worker commitment necessary for achieving competitive advantage and customer satisfaction when companies use HRM and TQM practices?
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Redalyc
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| Format: | Artículo científico |
| Langue: | en |
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Portal Universia S.A.
2012
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| _version_ | 1876460509816946688 |
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| author | Rafaela Alfalla-Luque |
| author_facet | Rafaela Alfalla-Luque |
| contents | Is worker commitment necessary for achieving competitive advantage and customer satisfaction when companies use HRM and TQM practices? Rafaela Alfalla-Luque Juan A. Marín-García Carmen Medina-López Administración y Contabilidad TQM HRM Commitment Competitive advantage Customer satisfaction There is mounting interest in both theory and practice regarding the relationship between Human Resource Management (HRM) and Total Quality Management (TQM), as well as the relationship between HRM and TQM and organisational performance. This paper focuses on the empirical explanation of the role of commitment as a form of mediation between the HRM or TQM practices and company competitiveness (competitive advantage and customer satisfaction). Light is also shed on the interrelationship between HRM and TQM practices testing the scope of influence of each HRM practice on TQM implementation, including the effect of HRM on individual TQM practices. 2012 artículo científico 1698-5117 https://www.redalyc.org/articulo.oa?id=43324833005 en http://www.redalyc.org/revista.oa?id=433 Universia Business Review application/pdf Portal Universia S.A. Universia Business Review (España) Num.36 |
| format | Artículo científico |
| id | redalyc_43324833005 |
| institution | Redalyc |
| language | en |
| publishDate | 2012 |
| publisher | Portal Universia S.A. |
| spellingShingle | Is worker commitment necessary for achieving competitive advantage and customer satisfaction when companies use HRM and TQM practices? Rafaela Alfalla-Luque Administración y Contabilidad TQM HRM Commitment Competitive advantage Customer satisfaction Is worker commitment necessary for achieving competitive advantage and customer satisfaction when companies use HRM and TQM practices? Rafaela Alfalla-Luque Juan A. Marín-García Carmen Medina-López Administración y Contabilidad TQM HRM Commitment Competitive advantage Customer satisfaction There is mounting interest in both theory and practice regarding the relationship between Human Resource Management (HRM) and Total Quality Management (TQM), as well as the relationship between HRM and TQM and organisational performance. This paper focuses on the empirical explanation of the role of commitment as a form of mediation between the HRM or TQM practices and company competitiveness (competitive advantage and customer satisfaction). Light is also shed on the interrelationship between HRM and TQM practices testing the scope of influence of each HRM practice on TQM implementation, including the effect of HRM on individual TQM practices. 2012 artículo científico 1698-5117 https://www.redalyc.org/articulo.oa?id=43324833005 en http://www.redalyc.org/revista.oa?id=433 Universia Business Review application/pdf Portal Universia S.A. Universia Business Review (España) Num.36 |
| title | Is worker commitment necessary for achieving competitive advantage and customer satisfaction when companies use HRM and TQM practices? |
| topic | Administración y Contabilidad TQM HRM Commitment Competitive advantage Customer satisfaction |
| url | https://www.redalyc.org/articulo.oa?id=43324833005 |