Cover Image

Is worker commitment necessary for achieving competitive advantage and customer satisfaction when companies use HRM and TQM practices?

Fuente: Redalyc

Saved in:

Bibliographic Details
Main Author:	Rafaela Alfalla-Luque
Format:	Artículo científico
Language:	en
Published:	Portal Universia S.A. 2012
Subjects:	Administración y Contabilidad TQM HRM Commitment Competitive advantage Customer satisfaction
Online Access:	Acceder al recurso
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

The level of efficiency of logistics management in achieving competitive advantage of refreshment businesses in Calapan City
by: John Mirko Alegre Velasquez, et al.
Published: (2024)

Customer Knowledge Management Application in Gaining Organization’s Competitive Advantage in Electronic Commerce
by: Bahman Aghamirian
Published: (2015)

INTHE PRACTICE, HOW DOES CUSTOMER SERVICE ENSURE COMPETITIVE ADVANTAGE?
by: Thais da Conceição Andrade dos Santos
Published: (2022)

An examination of human resource management practices' influence on Organizational Commitment and Entrenchment
by: Alba Couto Falcão Scheible
Published: (2013)

A competitive study of two tourism destinations through the application of conjoint analysis techniques: the case of the Canary Islands
by: Eduardo Parra López
Published: (2004)

The influence of customer participation and convenience on customer satisfaction: a multiple mediation
by: Álan Andrew de Souza
Published: (2023)

Identification of customer satisfaction in services: a study on agribusiness dealers
by: Mario Gilberto Lütkemeyer Filho
Published: (2015)

The adoption of cooperative strategies by micro and small consulting firms as a mechanism of competitive advantage
by: Ji Yoon Lee Sanches
Published: (2019)

Sharia Governance, Islamic Leadership, and Customer Religiosity in En- hancing Value Co-Creation: The Mediating Role of Customer Commitment in Islamic Financial Institutions
by: Khristiana, Yenni, et al.
Published: (2026)

Strategy and generation of value in Colombian service-providing companies
by: Ramiro Parra Hernández
Published: (2018)

IT OUTSOURCING: METHODOLOGY FOR SELECTING SUPPLIERS CRITERION FOR COMPETITIVE ADVANTAGE
by: José Celso Contador
Published: (2012)

Between The Fame and Joanne: parallels of Lady Gaga's career with business strategies in competitive environments
by: Israel Bueno Simões
Published: (2019)

Building a Sustainable Competitive Advantage
by: Mukesh Srivastava
Published: (2013)

Competitive advantages of SMEs: The roles of innovation capability, entrepreneurial orientation, and social capital
by: Heru Sulistyo
Published: (2020)

Organizational performance evaluation in intangible criteria: a model based on knowledge management and innovation management
by: Deise Graziele Dickel
Published: (2016)

INNOVATIVE CAPACITY AND ADVANTAGE: A CASE STUDY OF BRAZILIAN FIRMS
by: Adriana Marotti de Mello
Published: (2008)

The Moderating Effect of the Sector's Level of Concentration on the Relationship Between Balance Sheet Composition and the Firm's Competitive Advantage
by: Luiz Claudio Louzada
Published: (2018)

Organizational Commitment Is the Key to Employee Performance: Empirical Study at PT. Telkom Bandung.
by: Saut Situmorang, et al.
Published: (2025)

INNOVATION AND HUMAN RESOURCES PRACTICES IN COMPANIES OF SOUTHERN BRAZIL
by: Vanessa Faedo Serafin
Published: (2022)

SME Innovative Capacity, Competitive Advantage and Performance in a 'Traditional' Industrial Region of Portugal
by: Carla Susana Marques
Published: (2009)

Diagnosis of Intrapreneurship-Based Professionalism to Bridging the Culture Gap Innovation Approach
by: I DJASTUTI
Published: (2020)

Tourist satisfaction and loyalty in the hotel business: An application to the island of São Miguel, Azores
by: Maria da Graça Batista
Published: (2014)

CUSTOMER SATISFACTION IN DIGITAL BANKING SECTOR IN VIETNAM: A META-CASE APPROACH
by: Phan Minh Duc
Published: (2022)

Market as Religion: The Dynamics of Business Network in Megachurches
by: Roberto Bazanini
Published: (2018)

Muslim friendly facilities of the Indonesian hotel industry: A smart tourism approach
by: Mahrnasari Ms
Published: (2020)

COMPETITIVE ADVANTAGE OF A FRANCHISEE IN THE SOFTWARE MARKET: THE CASE OF TOTVS
by: Joelson Obregão Matoso
Published: (2015)

Assessing the service quality in Software-as-a-Service from the customers’ perspective: a methodological approach and case of use
by: André Luís Policani Freitas
Published: (2017)

Linking e-hrm practices and organizational outcomes: empirical analysis of line manager’s perception
by: Naveed Iqbal
Published: (2019)

The Implementation of TQM in R&D Environments
by: Barbara Bigliardi
Published: (2014)

The Role of Home Country Political Resources for Brazilian Multinational Companies
by: Karina Regina Vieira Bazuchi
Published: (2013)

Science TQM, New Quality Management Principle: The Quality Management Strategy of Toyota
Published: (2023)

Developing rightly culture on TQM - evidence from SMEs in the context of emerging economy
by: Abdullahi Hassan Gorondutse
Published: (2021)

AI and HRM – An innovative approach to Recruitment
by: Saxena, Chhavi Rani, et al.
Published: (2026)

Digital information product development: lessons from a small-sized German enterprise
by: Pascal Keller
Published: (2021)

COMPETITIVE INTELLIGENCE AND DEVELOPING SUSTAINABLE COMPETITIVE ADVANTAGE
by: NADER SEYYED AMIRI
Published: (2017)

THE ROLE OF CO-CREATION IN BUILDING COMPETITIVE ADVANTAGE WITHIN CAMEROON'S PROCESSING AND SERVICE INDUSTRIES
by: Miller, Jonathan
Published: (2026)

How experienced HRM practices influence organizational justice perception
by: Oscar-Eliud Ortiz-Mendoza
Published: (2025)

Searching most influential variables to brand loyalty measurements: An exploratory study
by: Jorge Vera
Published: (2017)

Process Techno-Innovation Using TQM in Developing Countries Empirical Study of Deming Prize Winners
by: Fasil Taddese
Published: (2010)

Model of Customer Satisfaction and Loyality
by: Waseso Segoro
Published: (2020)