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| Format: | Artículo científico |
| Language: | en |
| Published: |
Instituto Federal de Educação, Ciência e Tecnologia de São Paulo
2015
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| Subjects: | |
| Online Access: | https://www.redalyc.org/articulo.oa?id=449544330004 |
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Table of Contents:
- EVALUATION OF CRITICAL SUCCESS FACTORS THROUGH THE USE OF MIND MAP IN THE LOGISTIC PROCESS OF A CUSTOMS CLEARANCE COMMISSIONER IN A BRAZILIAN COMPANY Jadir P. dos Santos Iris Bento da Silva Geraldo Cardoso de Oliveira Neto Orlando Fontes Lima Junior André Jacinto Nunes Administración y Contabilidad Mind Map logistics process Project management Customs Clearance Commissioner The objective of this work is to present, by the means of Mind Map, the critical success factors of t he project developed by a Cust oms Clearance Commissioner. The research methodology used is exploratory, through interviews , based on the Delphi technique to obtain consensus, combined with t he exploratory-descriptive ana lysis of a case study. The case study was observed in an unsystematic way, with an unstructured questionnaire. The conclusions presen ted here reveal two critical success factors in the import of parts and pieces, that are compounds of machines and industrial equipment, showing that the Mind Map is an innovative application for mana ging logistics projects, enabling bette r visualization of critical p oints, which brings improvements in the planning of activities for areas of knowledge, applied to the deployment project develope d by the Customs Clearance Commi ssioner. 2015 artículo científico 2236-269X https://www.redalyc.org/articulo.oa?id=449544330004 en http://www.redalyc.org/revista.oa?id=4495 Independent Journal of Management & Production application/pdf Instituto Federal de Educação, Ciência e Tecnologia de São Paulo Independent Journal of Management & Production (Brasil) Num.2 Vol.6