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| Format: | Artículo científico |
| Language: | en |
| Published: |
Instituto Federal de Educação, Ciência e Tecnologia de São Paulo
2013
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| Online Access: | https://www.redalyc.org/articulo.oa?id=449544337007 |
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Table of Contents:
- RELATIONSHIP BETWEEN THE MATURITY OF CONTINUOUS IMPROVEMENT AND THE CE RTIFICATION OF QUALITY MANAGEMENT SYSTEM IN AUTOM OTIVE SECTOR IN BRAZIL Alexandra de Fatima Chiaradia Valadão Paulo Henrique da Silva Campos João Batista Turrioni Administración y Contabilidad maturity levels company ́s culture Continuous improvement The present paper aims to identify the relationship between the maturity of continuous improvem ent and the certification of the quality management system within a com pany in the Autoparts industry located in the South of Minas Ger ais State. Continuous improvem ent has become the element of greates t importance for the developme nt of all kinds of organizations, whether in production operations or when providing services, with the ends of reaching the objective of the present paper, where the followi ng propositions shall be verifi ed. The time necessary to implement the Quality Management System in certified companies brings forth implications with regards to t he maturity of continuous improvem ent. The continuous improvement process is a gradual organization learning process. With the pu rpose of dealing with this issue, the ex planatory qualitative Case Study method was chosen, through the use of t he triangulation method where interviews with representatives w ere used, with direct observat ion and survey and analysis of historical facts. The approach taken is primarily descriptive/qualitative, where it was sought to analyze, classi fy, and interpret facts without research interference. As a result, it was observed tha t within the research unit the certification time did not show to be the principal fa ctor for the advance in continuous improvement maturity levels. Organizational learning significantly contributes to the maturation of the continuous improvement sys tem, especially when found deeply taking root in the company ́s culture 2013 artículo científico 2236-269X https://www.redalyc.org/articulo.oa?id=449544337007 en http://www.redalyc.org/revista.oa?id=4495 Independent Journal of Management & Production application/pdf Instituto Federal de Educação, Ciência e Tecnologia de São Paulo Independent Journal of Management & Production (Brasil) Num.1 Vol.4