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| Format: | Artículo científico |
| Language: | en |
| Published: |
Instituto Federal de Educação, Ciência e Tecnologia de São Paulo
2013
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| Online Access: | https://www.redalyc.org/articulo.oa?id=449544337014 |
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Table of Contents:
- BUSINESS PROCESS RE-ENGINEERING: THE TECHNIQUE TO IMPROVE DELIVERING SPEED OF SERVICE INDUSTRY IN TANZANIA Joseph Sungau Philibert C. Ndunguru Joseph Kimeme Administración y Contabilidad engineering Delivering Speed Business Process Re Service Organization Time spent by customers at a service organization is very critical in today’s business environment. Service organizations must change in order to provide services to customers within minimum time possible. Business process re-engineering is one a technique that improves business processes. However, despite documented advantages, most organizations have not adopted the technique. Purpose: The paper aims at determining and explaining the effect of business process re-engineering on delivering speed for enhanced organizational performance. Methodology: The study used cross-sectional survey design that included a sample with ninety five (95) service organizations. Focused intensive literature review enabled to construct structural measurement model, formulation of testable hypothesis and operationalization of constructs. Results: From the study, it is revealed that BPR positively improves delivering speed of service organizations. Conclusion: The adoption of BPR technique for improved business processes enhances delivering speed in service organizations. 2013 artículo científico 2236-269X https://www.redalyc.org/articulo.oa?id=449544337014 en http://www.redalyc.org/revista.oa?id=4495 Independent Journal of Management & Production application/pdf Instituto Federal de Educação, Ciência e Tecnologia de São Paulo Independent Journal of Management & Production (Brasil) Num.1 Vol.4