A CASE ANALYSIS ABOUT THE ASSESSMENT OF QUALITY OF SERVICES IN A LOGISTICS COMPANY IN THE LIGHT OF THE SERVQUAL MODEL

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Bibliographic Details
Main Author:	Sueli Ferreira Colona
Format:	Artículo científico
Language:	en
Published:	Instituto Federal de Educação, Ciência e Tecnologia de São Paulo 2017
Subjects:	Administración y Contabilidad quality SERVQUAL Logistics services
Online Access:	Acceder al recurso
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