SIMULATION AS A HOSPITAL MANAGEMENT SUPPORT TOOL
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| Formato: | Artículo científico |
| Lenguaje: | en |
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Instituto Federal de Educação, Ciência e Tecnologia de São Paulo
2017
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| _version_ | 1876465133881917440 |
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| author | Nemesio Rodrigues Capocci |
| author_facet | Nemesio Rodrigues Capocci |
| contents | SIMULATION AS A HOSPITAL MANAGEMENT SUPPORT TOOL Nemesio Rodrigues Capocci Bárbara Soares Nascimento Filipe Brito Lopes Enio Fernandes Rodrigues João Roberto Maiellaro Administración y Contabilidad simulation software arena Operations research hospital management This study aims to demonstrate the use of the discrete event simulation technique as a hospital management support tool, as well as all complex processes existing in a health unit. There must be an analysis of the system as a whole from the perspective of service level provided to patients regarding waiting times. The role of this technique is to show the behavior of a given system. Data were collected from employees of a public Polyclinic, located in a city of the greater São Paulo, by means of interviews which questions were prepared to determine the time spent in the processes of the service system. Such data were inserted in the software Arena in flowchart format for analysis and identification of the problem. Since the person responsible for the screening process was overloaded, thus causing longer waiting times for patients submitted for screening, some changes were made in the model in order to propose an improvement, to balance the occupancy levels of the health unit’s staff and, at the same time, reach a shorter withdrawal period of patients throughout the system. Results showed a significant improvement in the performance of the Polyclinic’s system, as well as a subsequent improvement in the level of service provided to patients. Based on this study, one can note that simulation allows for evaluating scenarios and projecting changes that will impact the behavior of a certain system with no physical changes, thus preventing the lack of scientific basis when making management decisions and allowing for improvements. 2017 artículo científico 2236-269X https://www.redalyc.org/articulo.oa?id=449551667014 en http://www.redalyc.org/revista.oa?id=4495 Independent Journal of Management & Production application/pdf Instituto Federal de Educação, Ciência e Tecnologia de São Paulo Independent Journal of Management & Production (Brasil) Num.5 Vol.8 |
| format | Artículo científico |
| id | redalyc_449551667014 |
| institution | Redalyc |
| language | en |
| publishDate | 2017 |
| publisher | Instituto Federal de Educação, Ciência e Tecnologia de São Paulo |
| spellingShingle | SIMULATION AS A HOSPITAL MANAGEMENT SUPPORT TOOL Nemesio Rodrigues Capocci Administración y Contabilidad simulation software arena Operations research hospital management SIMULATION AS A HOSPITAL MANAGEMENT SUPPORT TOOL Nemesio Rodrigues Capocci Bárbara Soares Nascimento Filipe Brito Lopes Enio Fernandes Rodrigues João Roberto Maiellaro Administración y Contabilidad simulation software arena Operations research hospital management This study aims to demonstrate the use of the discrete event simulation technique as a hospital management support tool, as well as all complex processes existing in a health unit. There must be an analysis of the system as a whole from the perspective of service level provided to patients regarding waiting times. The role of this technique is to show the behavior of a given system. Data were collected from employees of a public Polyclinic, located in a city of the greater São Paulo, by means of interviews which questions were prepared to determine the time spent in the processes of the service system. Such data were inserted in the software Arena in flowchart format for analysis and identification of the problem. Since the person responsible for the screening process was overloaded, thus causing longer waiting times for patients submitted for screening, some changes were made in the model in order to propose an improvement, to balance the occupancy levels of the health unit’s staff and, at the same time, reach a shorter withdrawal period of patients throughout the system. Results showed a significant improvement in the performance of the Polyclinic’s system, as well as a subsequent improvement in the level of service provided to patients. Based on this study, one can note that simulation allows for evaluating scenarios and projecting changes that will impact the behavior of a certain system with no physical changes, thus preventing the lack of scientific basis when making management decisions and allowing for improvements. 2017 artículo científico 2236-269X https://www.redalyc.org/articulo.oa?id=449551667014 en http://www.redalyc.org/revista.oa?id=4495 Independent Journal of Management & Production application/pdf Instituto Federal de Educação, Ciência e Tecnologia de São Paulo Independent Journal of Management & Production (Brasil) Num.5 Vol.8 |
| title | SIMULATION AS A HOSPITAL MANAGEMENT SUPPORT TOOL |
| topic | Administración y Contabilidad simulation software arena Operations research hospital management |
| url | https://www.redalyc.org/articulo.oa?id=449551667014 |