THE IMPACT OF PRODUCT QUALITY, SERVICE QUALITY, AND CUSTOMER LOYALTY PROGRAM PERCEPTION ON RETAIL CUSTOMER ATTITUDE
Fuente:
Redalyc
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| Autor principal: | Ricko Achmadi Putra |
|---|---|
| Formato: | Artículo científico |
| Lenguaje: | en |
| Publicado: |
Instituto Federal de Educação, Ciência e Tecnologia de São Paulo
2017
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| Materias: | |
| Acceso en línea: | |
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