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| Formato: | Artículo científico |
| Lenguaje: | en |
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Universidad Nacional de Colombia
2019
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| Acceso en línea: | https://www.redalyc.org/articulo.oa?id=49662418019 https://www.redalyc.org/journal/496/49662418019/ https://www.redalyc.org/journal/496/49662418019/html/ https://www.redalyc.org/journal/496/49662418019/49662418019.epub https://www.redalyc.org/journal/496/49662418019/movil |
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- Six Sigma as a competitive strategy: main applications, implementation areas and critical success factors (CSF) Aída López-Guerrero Jesús Andrés Hernández-Gómez Karla Isabel Velázquez-Victorica Luz del Consuelo Olivares-Fong Ingeniería Six Sigma applications implementation areas critical success factors In the search for competitiveness, organizations adopt strategies to increase the cost-effectiveness of their operations and improve its position in the market. Six Sigma (SS) that was initially developed as a methodology to eliminate defects in production systems has been transformed into an operational improvement strategy, in addition of extending the areas for its deployment. This article summarizes the results of a systematic review of SS literature related to the main fields and purposes of application. Additionally, an analysis of the most important Critical Success Factors (CSF) is presented, which are: Management Support and Commitment, Relationship with customers, Organizational Culture, Education and Training, Organizational Infrastructure and Communication. Finally, several research lines are proposed and areas of SS application of interest to the researchers and professionals of continuous improvement. 2019 artículo científico 0012-7353 https://www.redalyc.org/articulo.oa?id=49662418019 https://www.redalyc.org/journal/496/49662418019/ https://www.redalyc.org/journal/496/49662418019/html/ https://www.redalyc.org/journal/496/49662418019/49662418019.epub https://www.redalyc.org/journal/496/49662418019/movil 10.15446/dyna.v86n209.76994 en http://www.redalyc.org/revista.oa?id=496 Dyna application/pdf Universidad Nacional de Colombia Dyna (Colombia) Num.209 Vol.86