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| Format: | Artículo científico |
| Language: | en |
| Published: |
Universidad Nacional de Colombia
2020
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| Online Access: | https://www.redalyc.org/articulo.oa?id=49664596027 https://www.redalyc.org/journal/496/49664596027/ https://www.redalyc.org/journal/496/49664596027/html/ https://www.redalyc.org/journal/496/49664596027/49664596027.epub https://www.redalyc.org/journal/496/49664596027/movil |
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Table of Contents:
- ISO 9001 Standard: exploratory analysis in the manufacturing sector in Mexico Marcos Sanchez-Lizarraga Jorge Limon-Romero Diego Tlapa Yolanda Baez-Lopez Ingeniería survey ISO 9001 standard Quality management manufacturing sector critical success factors The purpose of this research is to provide a current situation of the ISO 9001 standard in the manufacturing sector in Mexico, identifying the critical success factors, barriers and benefits of its implementation. A survey with 55 items in a five-point Likert scale, mainly focusing on quality managers, was used and was provided by e-mail and the social network LinkedIn, which obtain 172 complete responses. The ISO 9001 standard is one of the initial strategies to manage quality; however, the results exhibit some barriers that hinder its implementation. According to the seven quality principles for the implementation of the standard established by the International Organization for Standardization, the results showed that leadership and customer focus are the main factors to satisfactorily adopt the standard in the manufacturing sector in Mexico, and this helps the industry to achieve some benefits. 2020 artículo científico 0012-7353 https://www.redalyc.org/articulo.oa?id=49664596027 https://www.redalyc.org/journal/496/49664596027/ https://www.redalyc.org/journal/496/49664596027/html/ https://www.redalyc.org/journal/496/49664596027/49664596027.epub https://www.redalyc.org/journal/496/49664596027/movil 10.15446/dyna.v87n213.83230 en http://www.redalyc.org/revista.oa?id=496 Dyna application/pdf Universidad Nacional de Colombia Dyna (Colombia) Num.213 Vol.87