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| Format: | Artículo científico |
| Language: | pt |
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Associação Nacional de Pesquisa e Pós-Graduação em Turismo
2012
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| Online Access: | https://www.redalyc.org/articulo.oa?id=504152255004 |
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Table of Contents:
- The learning process of the use of technologies as practice: An ethnomethodological approach in travel agencies Marcelo de Souza Bispo Arilda Schmidt Godoy Estudios de Turismo Learning Organizing Travel agencies Ethnomethodology Technology as practice Technology and the internet are transforming social relations and the way of working and organizing of organizations in different markets. In this way, travel agencies were also impacted by these changes and are facing a time of transition and rediscovery. This paper uses the Practice-based studies (Gherardi, 2006) and ethonomethodology (Garfinkel, 2006) to understand the impact of technology in this kind of organization through a qualitative empirical research. The aim of the paper is to comprehend the process of learning that permeates the use of information and communication technologies, particularly the internet, as work practice in a travel agency and how it can reassemble this kind of organization. As main findings, the paper discusses the use of information and communication technologies as practice and their impact in the learning, knowing and organizing processes inside three travel agencies of a Brazilian company. 2012 artículo científico 1982-6125 https://www.redalyc.org/articulo.oa?id=504152255004 pt http://www.redalyc.org/revista.oa?id=5041 Revista Brasileira de Pesquisa em Turismo application/pdf Associação Nacional de Pesquisa e Pós-Graduação em Turismo Revista Brasileira de Pesquisa em Turismo (Brasil) Num.2 Vol.6