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Evaluation of quality of service: real case in the hotel fitness center

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Bibliographic Details
Main Author: Natália de Almeida Ferraz
Format: Artículo científico
Language:en
Published: Associação Nacional de Pesquisa e Pós-Graduação em Turismo 2018
Subjects:
Estudios de Turismo
SERVQUAL
Customer Focus
Quality services
Customer Satisfaction
Online Access:
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